here's the latest reply from olympus japan..
"Dear Mr. Monzon,
Thank you for your reply, and for giving us the time for investigation.
We passed your mail on to our service center in the Philippines with the request that they fully investigate the situation and take care of this matter.
Please wait for a while until there is a contact from them.
Thank you for your patience.
Customer Support Center
OLYMPUS IMAGING CORP.
anyways, they were able to release my camera 2 days ago, finally! However, i have to send it back to them again coz the same problem still exists. Let's just see how fast they handle my case this time.