Need Help!

The pen tip of my graphire4 isn't working.. has anyone experienced this before? the eraser and the buttons are working properly but the pen isn't responding..

Tried updating the driver, still not working

My favo (Japanese version of Graphire 4) is still a few days old, and haven't seen anything like this yet.

/me crosses fingers

Maybe you can try the favo drivers if they'll work? It's in Japanese though. :S

@ Tok

The pen doesn't respond how? The cursor won't move? You cannot click on an icon by tapping the pen on the tablet?

In the event that the pen or tablet is defective, did you purchase your unit locally? I can help you with the warranty claim if the unit was purchased locally from an authorized distributor.

Jay Javier had an 11-month old tablet that was defective. We managed to get it replaced from the local distributor.

Need Help!

The pen tip of my graphire4 isn't working.. has anyone experienced this before? the eraser and the buttons are working properly but the pen isn't responding..

Tried updating the driver, still not working

Happened to me twice.
Have u dropped the pen? U can always replace it with the spare tip. But, if it's not really working send it immediately for repair. Or get a new pen. :(

@ Tok

The pen doesn't respond how? The cursor won't move? You cannot click on an icon by tapping the pen on the tablet?

In the event that the pen or tablet is defective, did you purchase your unit locally? I can help you with the warranty claim if the unit was purchased locally from an authorized distributor.

Jay Javier had an 11-month old tablet that was defective. We managed to get it replaced from the local distributor.

Both actually.. although the eraser works just fine. i can control the cursor with it, tap it, etc... it's just the pen that's not responding

Happened to me twice.
Have u dropped the pen? U can always replace it with the spare tip. But, if it's not really working send it immediately for repair. Or get a new pen. :(

I might have dropped it a couple of times :Scared: will i still be able to replace the pen on warranty? how much does it cost?

*sigh* new year na new year pa man din! *ngerks*

I might have dropped it a couple of times :Scared: will i still be able to replace the pen on warranty? how much does it cost?

*sigh* new year na new year pa man din! *ngerks*

Where d'you get it? Apple store? It's just $20-$40... Don't tell them that u dropped it hehe... They won't replace the pen even if there's warranty. :)

It is possible to replace the nib if you are using the Intuos pen. The nib of the Intuos pen is user replaceable. I don't think the Graphire pen has the same option.

A new Graphire pen costs about P1,100 here in Manila or about $35 in the US.

Guys,

I have a graphire 2. it shakes a bit when I am using it. parang pasmado kamay ko effect. I ask others to use and it still the same effect. Is there away to eliminate the shaking? can't seem to adjust it using the software driver.

Leonard

Hmmmmm... this might be a chance to upgrade to a bigger tablet! =b Wehehehehehe! =D
The wind from one door closing.... so to speak!

thanks for all the reply guys! =D

@ Leonard

That hasn't happened yet with my Graphire2. Have you tried using a different pen?

@ Tok

I sent you a PM

@ Leonard

That hasn't happened yet with my Graphire2. Have you tried using a different pen?

@ Tok

I sent you a PM

Jo

I have not tried it . I do not have another pen.

Leonard

@ Leonard

I will send you a PM with details for local Wacom Tech Support. Please tell the person concerned that I referred you.