good pm. maybe someone can help me here. a guy who works for you just ripped off my works and posted it to his friendster account claiming to be his own art

see my blog here (http://bluntsight.multiply.com/journal/item/6/someone_stole_my_art?replies_read=2)

the name of this guy is Prince Christian Astudillo (http://profiles.friendster.com/princekrys08#moreabout)

now, please tell me that i can still trust you guys doing my prints?


respect

alfie.mallari
bluntsight

Yikes, printing at the house sounds better and better!

Wow, that's certainly against the company policy of Digiprint as stated by Migs in one of the threads when that issue was discussed... Someone's gonna get fired...

Oh My, was about to have my prints done at Digiprint, but this is kinda scary!

yikes :Scared:. somebody is in big trouble.

Shouldn't Digiprint still be held liable considering this action was done by their employee weather or not its against company policy? or can they just pass the blame on the employee? Was just wondering in the event the photographer files a civil/criminal case.

I guess its time for me to look for another alternative for the processing of my files and prints.

Yikes, printing at the house sounds better and better!


+1 true that! Buy a good printer, reliable calibrator for your monitor and just buy printing paper.. it might cost you a little bit more but you know for sure your images are safe

@ Alfie- you should complain and let DigiPrint explain why their employees do such things.. they will definitely loose business if this continues.. just by reading this I'm never going DigiPrint

Bad publicity for Digiprint. Alfie, how did your wife find out that someone ripped off your shots?

"This user's profile is not available."
Wha happened? :o

Maybe he already cancelled his account. Hmm... Now, what will happen..?

http://www.scubaboard.com/forums/images/smilies/Oversized/kopfab.gif

…heads will roll

one of my wife's friend is a contact of the guy and saw that this guy have a photo of my wife in his album

Bad publicity for Digiprint. Alfie, how did your wife find out that someone ripped off your shots?

friends from multiply community filed a complain in fs against this guy using a copyrighted images :Grin:

"This user's profile is not available."
Wha happened? :o

I hope they'll act on it fast. Trust and reassurance takes time... (http://www.digitalphotographer.com.ph/forum/showthread.php?t=7694)

Now this got me thinking with all the prints I've made in Digiprint! :(

brought this to the digiprint management. i'll personally look into it.

thank you nino :)

brought this to the digiprint management. i'll personally look into it.

First of all, in behalf of Digiprint, we would like to extend our deepest apologies regarding this incident.

Krystian Astudillo is no longer connected with Digiprint as of October 15, 2008. But being his former employer and since he is identified with our company, we are very sorry for what happened and we are willing to cooperate and take necessary actions needed to settle this matter.

As a little backgrounder, this associate was with us for almost three years but he resigned due to a series of major disciplinary actions because of misbehavior and negligence. We are trying to contact him to get his side and to have him delete the pictures and make his own apology.

All our employees are well aware of the repercussions of our privacy policy. The discussion of this policy is part of their orientation prior to employment. Aside from that, there are frequent reminders from their OICs and Supervisors.

Rest assured this is an isolated case and I can guarantee everyone, all your pictures are safe and secured. Our policy excuses no one, and anyone who violates will be terminated automatically.

Again, our apologies to Alfie Mallari and to everyone who is actively participating in this forum


Thanks and good day,
Ryan S. Suarez
Digiprint Management

I am not connected to Digiprint but I would like to say that they have been most professional in their handling of my photos and the photos of the Citi Camera Club, of which I am President. I am very happy with their services. I do believe this unfortunate incident is an isolated one.

My sympathies to Alfie Mallari. This is somewhat of a photographer's nightmare.

On a related note, a HK movie actor had his laptop service and the technician took photos (videos?) from the laptop of the actor in compromising positions with 7 HK actresses and singers. Nothing is truly safe, I suppose.

Whoa... Just like Jomel, I'm preparing my files to be printed at Digiprint, that's making me think twice now... trice even... :S

@ Ryan Suarez - That's good to hear.

So far, I am very pleased with DIGIPRINT in ATC. The people who work there are very friendly and very professional. They keep their word when they give out time lines to their customers.

whoa. i hope this really is an isolated case. otherwise, I might save up for a film scanner soon.

it's really sad things like this happen,,people in their position taking advantages of other people's trust,,now,I'm talking in general,,,

Unrelated note... Have you noticed that if you print photos with Digiprint, the rear of the photo paper has the name of the technician just before the filename?

Unrelated note... Have you noticed that if you print photos with Digiprint, the rear of the photo paper has the name of the technician just before the filename?

hmm...that's a bit odd sir,,
maybe for record purposes?!:Thinking:

the two batches of prints my sister-in-law got had "JUNAR filename PC-NRTetcetcetc...", the other had "MarkRivera filename PC-NRTetcetcetc..."

Not that it matters, I just find it amusing.

Ryan,

May we know the steps being done to prevent such theft? Is it just a supervisor watching them and reminding them, that we know doesn't happen 24/7?

Are the employess allowed to bring in memory cards, thumb drive, blank CDs and etc?
Are all the computers internet connected, which will allow them to email the files to their own account?

Ken

Guys,

Just got back and read this. vbery sorry to hear about this and rest assured we will take necessary actiions vs our ex-employee. We have over 300 employees and its very hard to control everyones actions.

We have put all our efforts vs this type of actions including a security guard and supervisor in our Lab 24/7 and 2 surveilance cameras. Still its very hard to control this.

I hope this doesnt change your mind in printing with us, like I said this is a very isolated case of an ex-employee and we really try our best to safeguard all our customers pictures.

Ken - I will have Ryan reply to your questions about security.

Thanks

@ David- the name of the tecnician is placed so we know who printed what batch of prints, that way when we have complaints from our customers, we know who printed them.

Also for easy monitoring for us.

Ken - I will have Ryan reply to your questions about security.

Thanks

Thanks Miguel

@ David- the name of the tecnician is placed so we know who printed what batch of prints, that way when we have complaints from our customers, we know who printed them.

Also for easy monitoring for us.

That's what I figured... good move :)

Hi Ken,

Here’s a little background of how we operate in our Central Lab and the measures we take to prevent such theft.

Our Backroom (Central Lab) is operating in two shifts, each shift has its own supervisor. Internet access is very limited, only the supervisors are allowed to access the internet. We use CDRWs and flash drives in our day to day operation - but strictly for operations use only. The images for printing are transferred to the central lab using these storage devices. After printing, all these devices are formatted leaving no traces of your images.

As additional precaution, only lab operators are allowed to enter Backroom premises. They are scanned upon entry and when leaving the area. We have CCTV cameras complete with microphone strategically position inside our Backroom to capture every movement and some of the conversation of the people inside the lab. These cameras are accessible over the internet, therefore with a decent DSL connection, Management can always monitor these cameras even at home or outside the office.

Again, we are sorry for what happened and we are continuously finding new ways to improve our facilities and processes to safeguard your pictures.

Hi Ken,

Here’s a little background of how we operate in our Central Lab and the measures we take to prevent such theft.

Our Backroom (Central Lab) is operating in two shifts, each shift has its own supervisor. Internet access is very limited, only the supervisors are allowed to access the internet. We use CDRWs and flash drives in our day to day operation - but strictly for operations use only. The images for printing are transferred to the central lab using these storage devices. After printing, all these devices are formatted leaving no traces of your images.

As additional precaution, only lab operators are allowed to enter Backroom premises. They are scanned upon entry and when leaving the area. We have CCTV cameras complete with microphone strategically position inside our Backroom to capture every movement and some of the conversation of the people inside the lab. These cameras are accessible over the internet, therefore with a decent DSL connection, Management can always monitor these cameras even at home or outside the office.

Again, we are sorry for what happened and we are continuously finding new ways to improve our facilities and processes to safeguard your pictures.

hi guys!

i was following thus thread from the start and just wanna share my thoughts regarding this sad issue.

i just signed up to digiprint.com.ph this week. i was just thinking that as a photography newbie like me should take advantage of what digiprint has to offer (services). i thought i can never appreciate my images without quality prints, IMHO.

@ ryan:

hope you can improve things (security) around there. can't control everything and everybody, i know. and i hope this serves as a lesson for everyone.

@ miguel:

thanks for the assurance of our works safety, and i really hope this never happens again. just like erick said earlier, "trust and reassurance takes time.."

thanks for hearing (reading) me out!

peace!:)

I've dealt with Digiprint, with Miguel and his staff and I haven't had any issues with any of them at all.

An isolated incident like this is all there is to it, isolated.

@Ryan/Miguel,

Almost 99% of all my prints were handled by your Market! Market! branch. The shop, to my observation, does not have a supervisor to monitor and only the person manning the shop is present. Copying photos is just like opening a folder icon.

My question is: what assurance that a photo will not be copied illegal?

Just like any lab in the world, there is really no assurance that the files cannot be copied. We just have to make sure to implement policies that will prevent this.

ryan and miguel - thank you for taking time to look into this incident.

p.s. just want to clear things up. hindi po ako nag paprint, then ninakaw. the guy just took them from my multiply site. i'm more concerned with the character of the people working there. and, i'm still printing with digiprint after knowing that the guy is no more connected with digiprint.

more power to digiprint


respect

alfie.mallari
bluntsight

Thanks for your support Alfie !!

ive never had problems with digiprint.. and i like the service they give.. they even text customers if they have recieved the scans/prints/ whatever and if they were in good condition.. and i always take time to reply and say my regards to the staff..

i agree with mr rafi uy.. this is an isolated incident.. thats all there is to it..
alfie, you said that you didnt have any transactions with digiprint, but someone from digiprint took your photos.. then i assume it is not about digiprint's service, processing, printing, copying, scanning, etc..

its just one person, who have worked for digiprint, with a knack for trying to be someone he is not..

it is already irritating to have someone steal your pencil or a pen, let alone your work of art.. i hope the person would realize what he had done. ^_^

Kudos to the staff of digiprint..

alfie, you said that you didnt have any transactions with digiprint, but someone from digiprint took your photos.. then i assume it is not about digiprint's service, processing, printing, copying, scanning, etc..


yes, that was the case. i have nothing against digiprint. like what i said on my recent post, this was more about the character of the people working there. :)

yes, that was the case. i have nothing against digiprint. like what i said on my recent post, this was more about the character of the people working there. :)




Is it possible that the guy didnt even use Digiprint's facilities/work hours in stealing your photo? For all we know he did it from his home PC. In which case Digiprint is not even liable for it. Its just a consolation that Digiprint took action. (just thinking out loud) :Shock:



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