Is it true that their service sucks?

My friend told me that he got his Powershot broken and had it repaired at Pasong Tamo this January. They haven't fixed it yet. Apparently, parts are imported from Singapore.

This isn't good news if it's true. :Thinking:

in my case its not true. yes it will take time cuz not all part are readily available in the phil. They have to import original parts pa po. Canon service center is a lot better than ______. I had my canon powershot repaired for free! :) wala naman pinalitan, nilinis lng cuz it got a bit wet. apparenlty umandar nung nilinis. cool thing is they didnt charge me for anythng.

had my powershot repaired (no power after i dropped it) and it took less than 7 days to repair....except for the arrogant security guards of marvin plaze i had no problems with the service center...anyway they do mention that some parts may have to be imported so it may take some time

my friend experienced the same thing! he had his S2IS serviced last dec 2005, and got it back 6 months after! :RedEye: they claimed that the total outlay would be 3k, until they quoted him again by 9k! he brought it with an international warranty having bought it from singapore, only to find out that canon phils doesnt recognize the international warranty. had he known the cost and time it would take to replace it, he could have had brought it to singapore instead within the warranty period.

my friend experienced the same thing! he had his S2IS serviced last dec 2005, and got it back 6 months after! :RedEye: they claimed that the total outlay would be 3k, until they quoted him again by 9k! he brought it with an international warranty having bought it from singapore, only to find out that canon phils doesnt recognize the international warranty. had he known the cost and time it would take to replace it, he could have had brought it to singapore instead within the warranty period.

9K?? Did they paint it with gold?

Hm.. different experiences. I better take extra care of my damn camera..

What will work well is when you know someone at the managerial position in Canon. :D

It is very disappointing. I've had several mode switches on A75 and A85s replaced and I know this problem is somewhat common. For some reason, though, pag nag-ship sila ng part na yun isa-isa lang. They won't stock it here. So it takes me an average of two months to get a camera back.
Add to that the fact that it is nearly impossible to connect to their customer service number (8849000). Kung medyo swerte ka 20 minutes ka lang naman naka-hold. Swerte ka na nun. This has been the situation for months now and when I ask them about it all they say is that the system is being upgraded.

i wonder if there is any member of this group that is connected with canon...if so they are very quiet

Sad to hear about your plight. I can only comment on personal experiences and the experiences of those I personally know. One thing great about Canon's service, at least with regards to the DSLRs, is that if your camera is busted and brought in for repairs, there is a possibility that they would lend you a service unit while it is being repaired. It happened to me before, and I know of 6 other persons that were able to avail of service units. I am not sure if this is a general policy of theirs, or one reserved for those that are professional photographers. All 6 happened to be professionals. But for sure, it is a life saver for pros who need their cameras for work.

I've said this to anybody who has bought ANY product that requires after sales service whether it be a camera, an mp3 player or almost anything electronic whether in warranty or not.

The days wherein one expects fast service and turnaround for electronics is over my friends. Unlike 10-20 years ago, nobody stocks parts anymore due to Just-in-Time logistics and Globalization. It does allow for goods to cost a fraction it did just a decade ago, but that's the price everybody has to pay for cheaper goods.

Anybody who deludes themselves begging for world class service on a product that's produced and sold in the millions has to wake up and smell the coffee.

It's also an economic reality that our country has substantially less disposable income than others. If you take the aforementioned product in question and change it something more affordable (letsay a Nikon Electric Fan), I would probably just buy a new electric fan and throw out the busted fan even though I can probably have it fixed within a week.

A person living in a country with a higher standard of living would probably chuck a busted P&S camera rather than fix it as well.

i should say it's a little disappointing it takes months for your unit to be fixed. i had may first Canon EOS 350D repaired, it took a solid 2 months! plus, besides prioritizing other people, especially professionals, you'll be put at the end of the line before they could could diagnose your camera. (& you have to be in their office as early as 7.30am just to be served first :)) but at least they accommodating their customers professionally. ;)
on the brightside, Canon should be flattered despite of the long list of repair services, meaning there are a lot of people using their product ;)

Yes.. it is disappointing to have equipment failure. 2 months is excessive and I hope the feedback reaches the proper people in Canon.

But that's the difference between a hobbyist and a pro. We have our day jobs and for them it is their day job.

I honestly wouldn't know at this time how I would react if I had a downtime as you did.

What I do know is that I would probably go nuts after 2 weeks without the camera.

I've said this to anybody who has bought ANY product that requires after sales service whether it be a camera, an mp3 player or almost anything electronic whether in warranty or not.

The days wherein one expects fast service and turnaround for electronics is over my friends. Unlike 10-20 years ago, nobody stocks parts anymore due to Just-in-Time logistics and Globalization. It does allow for goods to cost a fraction it did just a decade ago, but that's the price everybody has to pay for cheaper goods.

Anybody who deludes themselves begging for world class service on a product that's produced and sold in the millions has to wake up and smell the coffee.

It's also an economic reality that our country has substantially less disposable income than others. If you take the aforementioned product in question and change it something more affordable (letsay a Nikon Electric Fan), I would probably just buy a new electric fan and throw out the busted fan even though I can probably have it fixed within a week.

A person living in a country with a higher standard of living would probably chuck a busted P&S camera rather than fix it as well.
/start rant
Demanding (not begging) world class service is a consumer right. The product has known reliability issues and is produced and sold in the millions, two very compelling reasons to have parts available.
Our country certainly has less disposable income. So no, I can't afford to just throw away that point-and-shoot and buy a new one. I payed hard-earned money for it and it's repair so I expect good service. Just because I have less money than someone in another country does not mean I should expect lower quality of service.
Also, there is no excuse for a customer service hotline that can hardly be contacted for several months straight.
To be fair the staff at Canon are courteous and do the best they can, even if they are at the receiving end of customer complaints through no fault of their own. (Except for the mode switch) The A85 is an excellent camera for it's price. No other camera in the same price range comes close IMO.
/end rant

hmm kaya it's hard to buy a camera.. we should consider the service centers too just in case the unit broke. and canon's warranty is only territorial...what if u bought your camera here in the phils under warranty pa, then u moved abroad, & there it broke...naku! sayang yun warranty. :)

i have mixed experiences when it comes to Canon's service. but overall, i always end up satisfied in the end. i was really surprised though when they increased their service fee and cleaning fee.

They normally fix the unit fast if the parts are available. Otherwise, it may take months. Regarding receiving of units for service, the situation now is better (at least in my opinion/experience) since they have separated the DSLRs/Camera. No more long lines.

They normally fix the unit fast if the parts are available. Otherwise, it may take months. Regarding receiving of units for service, the situation now is better (at least in my opinion/experience) since they have separated the DSLRs/Camera. No more long lines.

I'm fortunate not to have experienced the "old" system where everyone lined up... when I had my lens repaired and sensor cleaned I only spent an hour and a half in Canon. Their brand manager for EOS also assisted me in getting my international warrantied lens fixed.

No complaints here. :Grin:

Sad to hear about your plight. I can only comment on personal experiences and the experiences of those I personally know. One thing great about Canon's service, at least with regards to the DSLRs, is that if your camera is busted and brought in for repairs, there is a possibility that they would lend you a service unit while it is being repaired. It happened to me before, and I know of 6 other persons that were able to avail of service units. I am not sure if this is a general policy of theirs, or one reserved for those that are professional photographers. All 6 happened to be professionals. But for sure, it is a life saver for pros who need their cameras for work.

sir louie this requires the photographer to have at least one 8MP dslr body and two L lenses. :) theres some kind of a membership too.

sir louie this requires the photographer to have at least one 8MP dslr body and two L lenses. :) theres some kind of a membership too.

at least a 10D, 6MP and two L lenses.

at least a 10D, 6MP and two L lenses.


at least 20D na po ngaun sir.

i have mixed experiences when it comes to Canon's service. but overall, i always end up satisfied in the end. i was really surprised though when they increased their service fee and cleaning fee.

do they charge cleaning fee for the EOS when it is still under warranty? how much does it cost? please pardon my inquiries for i wanna send my EOS for CMOS sensor cleaning this coming july... though the camera is still under warranty. Thanks.

Jason here

do they charge cleaning fee for the EOS when it is still under warranty? how much does it cost? please pardon my inquiries for i wanna send my EOS for CMOS sensor cleaning this coming july... though the camera is still under warranty. Thanks.

Jason here

i believe they dont.

it's called the canon professional services (CPS) :)

Hey guys, I'm new here and I wanted to ask a few questions. Hope you guys can help.

I lent my friend my 350D and when I got it back, I noticed that I couldnt insert the speedlight I have, then I saw that the right side of the hotshoe was bent down. I needed to take photos of Fete dela Musique that night so I tried to bend it upwards. I was successful, but it still was not enough. Inserting and taking out the speedlight was harder.

I was wondering how long it would take to replace the hotshoe, and to clean the sensor as well, if I took it to Canon. I hope it would only take hours, or at least a couple of days, because I need my camera on the 15th.

Thanks for the replies.:)

Hi John,

I would call them up and ask to be connected to services. Ask them how long more or less it would take to fix the damage. Have you availed of the Canon Prof Services? If yes, tell them that you are a Canon Professional and if they will take longer than the 15th if they can loan you a camera for 3 days ( before the event, day of event and after.) If you are not a "CAnon Professional" still try your luck and ask if then can loan you a camera...even just for the day of the event. I suggest that if you have not availed of the "Canon Professional" avail of it. It really does help ...A LOT!!:) If they can't loan you a camera, maybe you can rent one. ( if you have some friends who are willing to loan you one even better:D )

Good Luck with the shoot!!

dont you need to have at least a 20d and 2 L lenses to be part of CPS?

yes... at least a 20D and 2 L lenses

i use to have my canon serviced at megamall ... service means lens cleaning ... it takes them 2 weeks i do not know why,

then came marvin plaza or the main office of canon ... they can do it in just one week and i think they also charge less

so for me service of canon seem to be ok

my canon 550 flash has been with them for 2 months and a half. last time i called they are still waiting for the parts which was the same reason they game me 3 weeks ago. i can only think this is just their lame execuse for not working on your item. in fairness to them they are courteous but everytime i called them they will tell me that they will call but never received one... I spoke to Joseph & Rommel both have unprofessional attitude.

The Canon office is near where I work. I'm planning to bring in my 300D for a check-up. Been hassled by "error 99" lately, I guess my kit lens is messed up. I tried calling them first for inquiries, was on hold for an eternity till someone picked up and seemed not at all happy to recive the call. I asked for the price of the standard kit lens (which was ridiculous at PhP 12,XXX) so i asked what other solution he might offer regarding my problem. Typical response was to bring it in so i have yet to get disappointed or get treated like a king...

I am a canon user and I love their products. But after sales service CANON SUCKS I could just remember my frist camera, I sent it to them and they told me that the shutter assembly needs to be replace I think, I paid 7T for that, then I sold that poor canon unit after 2 months the one who bought that from me called me up that there's something wrong with the camera I told him to bring that to the service center, and you know what, they told him that the shutter assembly need to be replace again and that poor guy paid another 7T, WTF:Angry: . And not mentioning about more than a month of waiting till they finally fixed it. I just hope my 30D wont be the same with that poor entry level unit that they produced. Well I just hope they have professional technical staff who really knows what they're doing not just sitting there and fixing our equipment as if it's a TV or an aircon, damn we have 70T up equipment hope they would give enough effort in fixing our equipment, and please guys(hope someone from canon would read this) dont mix those DSLR cameras with those point and shoot cameras, come on give priority to the professional one coz we are using this for a living and not just for fun, a minimum of 1 month in fixing a camera that sucks.

If only Canon customer service is like BPI Express Online's service.. Quick reply, quick solution.

Generally, I'm happy with my experience with Canon. Normally, it takes 1 to 2 weeks to repair my 10D and 20D.

They only failed on my 1D. However, they failed BIG TIME! My 1D had focusing problem back in July 2004 and sent it immediately to Canon. After some follow-up, they returned it on Sept 2004. When I check, it still not focusing properly so I returned it. I got it back again by Dec 2004, still the problem is still there. I returned it on Jan 05. I made a lot of follow-ups and all I got is they don't have the parts yet.

Then they called my office last Dec 05 informing that my 1D is now ready for pick and I have to pay P20T ++ amount. If I pay before 2006, I'll get 10% discount.

Until now, my 1D is still with them and I don't want to talk to them yet. I am just so disappointed that they got my 1D for about 1 and a half years and they are charging me for P20K for repair. My 1D depreciated more than P20K I guess.

During that time, they didn't give me any service unit.

That's it that's the thing, ikaw nga na may pangalan kana sa Manila they treat you like that, how much more kami na nasa province, it's a waste of time and money, it's better to lose a car than to lose ur equipment, para ka na rin nawalan nang trabaho. That's why Nikon user always tell canon users that they dont have any service center here because they're unit is more durable than canon w/c is more or less true. Kawawa naman tayo na na hook na sa canon equipment, we've been purchasing their products but in return their after sales service SUCKS!!!

there are different cases with different problems of the camera. meron mabilis gawin, meron matagal, meron naman kamaganak sa service center, meron naman friendship...o di ba?

i made a quick browse of this thread and i believe no one mentioned of lens re-calibration...i think one of my lens needs to be recalibrated so im wondering if canon do lens recalibration...anyone have any idea on this?

Yes, they can recalibarte your lens if the af is misaligned. don't t think that it should take too long. Take it asap since the ber months are coming up and a lot of wedding photographers will be having their gear prepped up for the peak season.

yep they do recalibrate lenses.. I had my 50mm f/1.8 recalibrated due to FF issues.. good thing it was still under warranty.. and after about 4 weeks of constant followups , I got fed up with their delay alibis and bombarded them with complaint emails since I learned that recalibration procedure shouldn't take that long.. I think I also sent complaints to canon offshores hehe.. thereafter I got a call and asked me to drop by their service center in makati and was able to get my fixed lens *sigh* :Grin:

thanks guys! oh and it's good to know that my problematic lens is still under warranty so i guess canon wouldn't be charging me anything or am i missing something here. will be visiting canon here in makati one of these days...

Hi, i just want to share my recent experience with canon. First week of May 2006, I brought my old Ixus 2mp camera for repair diagnosed of defective ccd. Instead of doing the repair, they offered to replace the old camera with the new Ixus zoom 5mp camera but it was out of stock. Waiting for their call about the availability of stock, i was forced to visit canon August 1, 2006 for AF problem, sensor cleaning & firmware update for my 1DM2 together with my 70-200L for calibration. Incidentally the Ixus zoom stocks were available & timely gave it as a gift for my wife's birthday on that same day. Thanks Canon.

I went back to get the 1DM2 & the lens August 4 'coz i need it for the weekend shoots and it's done as promised. They charge me of P300.00 for the services.

By the way, they informed me that the minimum charges will be P1,300.00 on my next visit.

Paano malalaman ng Canon service center na under warranty pa ang camera at lens kit?

I'm having an old A70 p&s picked up after having canon's go signal. Dropped the unit at Canon last Feb. Out of warranty but the sensor had a recall so they're replacing it free of charge. Last I called was end of June. Called again 2 days ago. :D whew! took so long. :D but im glad it's for free.

Paano malalaman ng Canon service center na under warranty pa ang camera at lens kit?

Dapat meron kang proof of purchase (receipt, etc.) from an authorized dealer. For some reason pag pumupunta ako dun lagi nilang nakakalimutan na under warranty pa ang mga unit ko.

Hi, i just want to share my recent experience with canon. First week of May 2006, I brought my old Ixus 2mp camera for repair diagnosed of defective ccd. Instead of doing the repair, they offered to replace the old camera with the new Ixus zoom 5mp camera but it was out of stock. Waiting for their call about the availability of stock, i was forced to visit canon August 1, 2006 for AF problem, sensor cleaning & firmware update for my 1DM2 together with my 70-200L for calibration. Incidentally the Ixus zoom stocks were available & timely gave it as a gift for my wife's birthday on that same day. Thanks Canon.

I went back to get the 1DM2 & the lens August 4 'coz i need it for the weekend shoots and it's done as promised. They charge me of P300.00 for the services.

By the way, they informed me that the minimum charges will be P1,300.00 on my next visit.


I had a similar positive experience with my old Canon Ixus 3.2 mp camera. It was diagnosed to have a defective sensor. They told me it couldn't be repaired, but that they would replace it with a brand new Ixus i zoom 5 mp camera. I got my new camera after one week. I was very pleased about their service.

Paano malalaman ng Canon service center na under warranty pa ang camera at lens kit?

database of serial numbers is one way.
every shipment that passes through the vendor has a corresponding database number/serial no. to track the date it came in.

sometimes also, the dealers are required to submit a sales report to the vendors so the vendor can also see if the unit is part of that sales report.

After 3 months of waiting for Canon to repair my damaged 580EX, today i received a call from Canon staff that i can get already my flash. From the original quote which is Php 9,000, they will give me 20% discount. This finally ends my ranting. :)

service centers will always have their share of horror stories....and often we tend to remember these more because they are what piss us off (the same way negative news seem to hog more limelight these days)

but i'm sure canon, with their vendor presence here, will have its advantages (more pressure to render better service)

sometimes, customers also fail to see that not all parts may be readily available, that some parts have to be ordered, forecasted from regional office, and its not easy keeping a lot of stock of some items which aren't exactly hot items.

with parts readily available, most service centers prioritize what we call TAT -- turn around time, wherein it may range anywhere from a 3 days to a weeek (in a perfect world that is)

we should also give credit for good service when its given to us.

i think we should be thankful that canon actually services our cameras. the competitor doesn't even service their own.

i think we should be thankful that canon actually services our cameras. the competitor doesn't even service their own.

This is the good thing. :D

i think we should be thankful that canon actually services our cameras. the competitor doesn't even service their own.


is that why Nikonians are able to have an EB easily because they have a common goal? -- against the distributor that is...:Grin:

i think we should be thankful that canon actually services our cameras. the competitor doesn't even service their own. The competitor don't have a service center because their units doesn't have a problem like Cannon so why the hell would they put up a service center kung wala namang mag papa ayos. PEACE!

is that why Nikonians are able to have an EB easily because they have a common goal? -- against the distributor that is...:Grin:




Wala na kasi si Lesley eh, parang no one represents Canon anymore. Lesley's departure was Canon's loss...she is synonymous to Canon, bukod sa maganda na, ang dali pang kausapin...parang Epson yan eh, pag nakita mo logo, maalala mo si Randy hehe :D

Wala na kasi si Lesley eh, parang no one represents Canon anymore. Lesley's departure was Canon's loss...she is synonymous to Canon, bukod sa maganda na, ang dali pang kausapin...parang Epson yan eh, pag nakita mo logo, maalala mo si Randy hehe :D

off topic: so whenever we look at the canon logo... who should we remember now? gelo? or mon?

off topic: so whenever we look at the canon logo... who should we remember now? gelo? or mon?

the dealers might remember Gelo.
the public should remember Mon :Grin:
ma showbiz yan si Mon sa publicity hehehe

O/T: if my wife were still with canon, baka siya ang hahawak sa cameras hehehe.
kaso -- what if may kanapi sa epson, sabay kanapi sa canon? (she also worked with epson and HP btw..)

The competitor don't have a service center because their units doesn't have a problem like Cannon so why the hell would they put up a service center kung wala namang mag papa ayos. PEACE!

PEACE.....of mind.:)

O/T: if my wife were still with canon, baka siya ang hahawak sa cameras hehehe.
kaso -- what if may kanapi sa epson, sabay kanapi sa canon? (she also worked with epson and HP btw..)

then the kanapi's rule the industry.

my 420ex wouldn't flash after i dropped it. i sent it to canon Feb 23 finally i just got it today. all i can say is they are not very efficient and they seem to lie a lot about their statements when i call them to ask for my item status. all i can say is very poor service canon! but no one else can repair my speedlite so i had no choice. haay...

Nearly 6 months to repair equipment does seem extreme.

I say do something about it and write them a letter. Companies need feedback in order to continiously improve service. Doing nothing will be a worse crime as it only perpetuates the practice.

my 420ex wouldn't flash after i dropped it. i sent it to canon Feb 23 finally i just got it today. all i can say is they are not very efficient and they seem to lie a lot about their statements when i call them to ask for my item status. all i can say is very poor service canon! but no one else can repair my speedlite so i had no choice. haay...

I seem to see a trend here. If it's a flash, it takes them ages to repair.

But a busted shutter assy? a busted shutter button? It's just a week or 2. And mind you, they do have to order these parts and wait for it too. So, either they don't know how to fix flashes or they don't get the parts, or they are simply incompetent or inefficient.

BTW, is this the Alan Tee from the back of Sto. Domingo Church, QC, whom I know owns a 420ex by coincidence, and had 300d for his first dslr?:)


-Mel

Mel has good inputs.
Sad to say, most of the problems dwell more on the stocking up of parts and ordering of them.
also on the forecasting of such parts.

i'd like to give them the benefit of the doubt that they are skilled.

Dave has some good points though.

Canon seems to have two levels of service. One for Pros (which extends to DSLR users) and one for consumers. The difference in experience (at least in my case was night and day)

Whenever I take my camera (350D under warranty) for cleaning and service I get quick service. In fact if you are having an SLR or lens serviced you don't get a queue number, you just go directly to the workshop. They acknowledge your arrival immediately and get to you as soon as possible. For minor service like cleaning or focusing screen replacement you can even wait for your camera. If you have to leave the camera/lens they will even give you another number (direct line) to call.


The consumer desk is a different story. You get a number and wait you turn like any service center. You explain the problem. Most likely you are one of the throng of people who have a CCD problem so they give you the standard explaination that parts will be replaced free of charge and you can expect the camera back in 14 days as parts will be sent from Singapore as soon as they enter your serial number in the system. You leave feeling a bit better that your cam is getting fixed for free. Now the fun begins! You call back after a week to check on the status. Or you try to call, their hotline is always busy (in fairness its much improved and it no longer demands that you press a number to stay on the line). The parts aren't there yet, call back next week. You call again and get the same answer, no parts call again. The 14 days comes and goes, 3 weeks go by until the parts arrive. Now the line of the customer service is different "The unit is being calibrated" call back in 3 days. 3 days later "The camera is in the final checking stage" call back in 3 days. 3 days later "The installation is done but the technician has to calibarate the camera first" WTF!!!! By the way, all these calls end with the CS telling me that he/she will make a report to the technician to prioritize my camera.

6 weeks later my P&S camera is still with them. I walk into the Canon Pro workshop to have my 350Dshutter looked at and casually mention my woes with their consumer helpdesk. The Canon Pro tech asks for my MR number and calls the technical service section and has them fix it NOW. I'm asked if I can wait 15 minutes to get for my 6 week overdue camera! It took them 20 minutes to put the camera in my hands.

Nearly 6 months to repair equipment does seem extreme.

I say do something about it and write them a letter. Companies need feedback in order to continiously improve service. Doing nothing will be a worse crime as it only perpetuates the practice.

actually they gave me discount when i claimed my speedlite so the thought of complaining by writing a letter went poof! i think they know how pisssed off i was with their bad service hence the discount.

I seem to see a trend here. If it's a flash, it takes them ages to repair.

But a busted shutter assy? a busted shutter button? It's just a week or 2. And mind you, they do have to order these parts and wait for it too. So, either they don't know how to fix flashes or they don't get the parts, or they are simply incompetent or inefficient.

-Mel

well 420ex is a phased out speedlite so i guess that's one reason din why parts from singapore to manila took ages to order/arrive. or maybe they just didn't prioritize my repair job until i called them every week starting last month to follow up and let them know i was not happy anymore by how they handled my repair job.

ang point ko lang is they should have anticipiated how long it takes to repair such items since that's their job. kung alam nilang it will take several months to repair a phased-out 420ex, they should have told me that and not said "your item will be ready and fixed within 2 weeks" ang problema they also dont give feedback. i waited 3-4 months for them to call me for feedback/status of repair- wala! one time lang sila tumawag that was for the quotation of parts. good thing they give me tel. number for technical repair office so i didnt have to call customer service to follow up.

mel, tama ka ako nga yang nasa isip mo. tanggalin mo yan location ko kulang na lang ilagay mo pati street number and street name ko e haha

well 420ex is a phased out speedlite so i guess that's one reason din why parts from singapore to manila took ages to order/arrive. or maybe they just didn't prioritize my repair job until i called them every week starting last month to follow up and let them know i was not happy anymore by how they handled my repair job.


mel, tama ka ako nga yang nasa isip mo. tanggalin mo yan location ko kulang na lang ilagay mo pati street number and street name ko e haha

How much did you pay for the repair?

Oh, I didn't post your address. In fact, malayo nga ang reference ko (di ba?:)).

Darn, I hope I don't drop my 580ex!


-Mel

How much did you pay for the repair?

Oh, I didn't post your address. In fact, malayo nga ang reference ko (di ba?:)).

Darn, I hope I don't drop my 580ex!


-Mel

i paid 5K for labor + parts. medyo mahal considering 2nd hand 420ex + stofen is about 8K no?

yeah dont drop your flash especially sa cemento na sahig!

this is our story....
last year my friend and i travelled from dagupan just for sensor cleaning of our dslr cameras at canon marvin plaza...we paid P300 for each camera.
few days llater the mirror, clips & so on were loosened from his canon 20D.

a lot of these negative experiences , i can liken to some casas of automobiles....you fix one part, you end up with 2 broken ones...

you know what i dread?

cannibalization of parts.

i hope there isn't any CANONbalization... :Grin:

I just had another bad experience with Canon service this morning.

I came in at 8:35am to pick up my A80 (which has been with them since July 26). Like my other camera it needed the CCD replaced. Aparently the releasing desk is moving to the 5th floor from their current ground floor location which cuased problems with their computer system. Since they couldn't query the whereabouts of my camera they send someone to physically look for it around the office. It takes them about 15 minutes to find it, the service manager was quite apologetic. This wasn't so bad since they were in transition.

Unfortunately when I get the camera I notice that there is a screw missing. I point this out to the CSR and proceed to put in my batteries to test the camera. The camera shows "Change batteries" which was odd since I just charged them the day before. I try cleaning the contacts but it still wont work. They bring out an AC adapetr for me to use. The cam seems to be working fine on AC power so I put in my CF card. The camera now shows "No CF". I turn the camera on and off and reinsert the card several times but the CF is still not recognized. The CSR takes the camera up to have it checked.

30 minutes later I get the camera back (with the missing screw replaced). The CF is now recognized. I decide to try my batteries again and now it powers up properly. So it wasn't my batteries at all but some problem with the camera.

It really doesn't inspire confidence when a technician forgets to screw things back properly and neglects to test his work before releasing it to a customer. :(

It took another 10 minutes to release the camera as they couldn't print the releasing documents and had to write it up manually.

I lent my friend my 350D and when I got it back, I noticed that I couldnt insert the speedlight I have, then I saw that the right side of the hotshoe was bent down. I needed to take photos of Fete dela Musique that night so I tried to bend it upwards. I was successful, but it still was not enough. Inserting and taking out the speedlight was harder.

I was wondering how long it would take to replace the hotshoe, and to clean the sensor as well, if I took it to Canon. I hope it would only take hours, or at least a couple of days, because I need my camera on the 15th.



Was just wondering if it's possible to buy a small plastic insert to protect the hotshoe on the 350D? My Olympus P&S came with a small plastic thingy to keep the hotshoe clean and protected. Do we have this as well?

Sorry ha, OT din: May Kanapi din sa Shell. huh? hehehehe.....


O/T: if my wife were still with canon, baka siya ang hahawak sa cameras hehehe.
kaso -- what if may kanapi sa epson, sabay kanapi sa canon? (she also worked with epson and HP btw..)

Sorry ha, OT din: May Kanapi din sa Shell. huh? hehehehe.....


yes, my dad. . . . . :)
kumusta eddie, long time no see since DLSU days...

now back to regular programming ...

hi guys, this is my story with canon's service just wanna share how nice and efficient the service of canon retail shops are here.

i just purchased my 30D a couple of days (friday last week to be exact) back from the canon retail shop in sm megamall. the first copy had minor and barely noticable scratches on its LCD but i was irked by it (i only noticed it when i got home from school). so i brought it back and they replaced it right away, no questions asked.

last sunday i went on an out-of-town trip with my family. when i got home, i viewed my pics and noticed that there were a lot of dust marks visible on my images i shot using small apertures (f11 above) yes, they were dust marks but it's really alarming to already have that with a cam that's supposed to be brand new (i haven't change the lens since the first time i put my 24-70 on it). i tried cleaning it with a blower but it simply wouldn't come off. so i took it to canon again today and they changed it again without any questions. they even gave me an EF Lens Work book for my troubles! (i also learned a lthing or two on how to check a camera on purchase so i won't be going back and forth to the shop! hehe)

okay a lot might question the integrity of the supposedly "brand new" cameras that they sell (scratches and dust already on new cams??) but my point here is that at least they change it right away until you're satisfied! i believe if the similar things that happened to me if i purchased it from hidalgo, they would even tell me to come back a couple of days or even weeks and give the reason that they don't have stock yet or "ganyan talaga yan" answer. imagine the trouble of going all the way there pa given the same situation.. aray! hehe.. (well that is based on experience of course..) i realized through this purchase that the 3k price difference isn't bad at all if you consider the service you get. at least i don't have to go on a heated conversation convincing that manong in mayer that the product i bought from him malfunctioned! (and to think that was just a set of rechargable batteries.. what more if it was a 30D??) hehe.. so yun lang, just sharing with you guys!

best,

John