Kailangan kong ipaayos ang lens kit ng 350D ko dahil sa err99. Walang warranty card na kasama ang box ng camera ko kundi warranty sticker lang. Malalaman ba sa Canon service center na pasok pa sa 1 year warranty pa ang camera ko?

Gaano kaya katagal ipaayos 'tong ganitong klase ng sira?

Kailangan kong ipaayos ang lens kit ng 350D ko dahil sa err99. Walang warranty card na kasama ang box ng camera ko kundi warranty sticker lang. Malalaman ba sa Canon service center na pasok pa sa 1 year warranty pa ang camera ko?

Gaano kaya katagal ipaayos 'tong ganitong klase ng sira?

where did you purchase it?
do you have any receipt or invoice? can't speak for canon but usually, there is a serial number database indicated in their databank which will give the background of the unit, its age, etc.

having the invoice/OR might help make things easier since it will indicate how old the unit is..

i'm assuming of course, this was purchased locally through authorized canon dealers.

'Yun nga siguro, may database sila. Sa Quiapo ko binili, sa Mayer. Yung ibang boxes daw, sticker na lang, wala ng warranty card.

'Yun nga siguro, may database sila. Sa Quiapo ko binili, sa Mayer. Yung ibang boxes daw, sticker na lang, wala ng warranty card.

drop them a line in their head office nalang, they should be able to fill you in.

www.canon.com.ph (http://www.canon.com.ph)

now to charge Mon Arteficio for plugging his company... :D

hope that i'm not offending anybody, but i was told that Mayer got 'blacklisted' daw by Canon due to misconducts... just like you said na may mga warranty stickers, pero walang warranty cards inside the box. allegedly fake daw yung mga stickers. Canon found out about it, so... ayun.

i'm saying this as an info, not to attack any person or entity. should you find the 'rumor' false, kindly immediately post a reply so the people would know.

hope that i'm not offending anybody, but i was told that Mayer got 'blacklisted' daw by Canon due to misconducts... just like you said na may mga warranty stickers, pero walang warranty cards inside the box. allegedly fake daw yung mga stickers. Canon found out about it, so... ayun.

i'm saying this as an info, not to attack any person or entity. should you find the 'rumor' false, kindly immediately post a reply so the people would know.

for the longest time i have been buying stuff locally (although i will admit that i bought from hk and jpn also), i have never ever encountered a canon body or lens that DOES NOT have a warranty. i can also say the same for some of my friends.

with regards to the rumor, i have heard the same thing from several people already. whether this is true or not, remains to be seen.

'Yun nga siguro, may database sila. Sa Quiapo ko binili, sa Mayer. Yung ibang boxes daw, sticker na lang, wala ng warranty card.

hmmm... suspicious. :Scared:

I guess I have to call Canon and ask about it...

Is it true that Mayer (located at Quiapo) is in the blacklist of Canon Marketing (Phillipines), Inc.?

Please share your experience regarding fake warranties.

Did you have your unit's warranty checked sa Canon bri and blacklisted daw and Mayer? yikes!

Did you have your unit's warranty checked sa Canon bri and blacklisted daw and Mayer? yikes!

Nag-email pa lang ako sa Canon, nagtanong tungkol sa Mayer. Wala pang reply.

Nag-email pa lang ako sa Canon, nagtanong tungkol sa Mayer. Wala pang reply.

will contact one of their management guys to ask, will let you know too if he replies hehe

will contact one of their management guys to ask, will let you know too if he replies hehe

i did the same thing.

i did the same thing.

did Gelo or Leslie reply? hahahaha

did Gelo or Leslie reply? hahahaha

tiffany did. i'm just asking permission to post her reply.

From Tiffany Shau of Canon,

There are grey market units being sold by some of our dealers which do not
come with the warranty cards.The best way to check whether a unit comes
from us would be the red Canon local warranty hologram sticker on the
camera box, aside from the local warranty card. If you're still not sure if
the unit is local, you can check the serial number with us for
verification.

In case anyone asks also, with regards to lenses , we do honor
international warranty, however the proof of purchase (sales invoice) and
international warranty card has to be presented in order to avail of it.
The proof of purchase must be from a Canon dealer outside the country.
Locally purchased lenses w/ international warranty will not be honored.

Hope this helps.

Ok, time to check the red Canon local warranty hologram sticker on the camera box. Or better yet, I'll tell them the serial number of my camera.

I wonder why locally purchased lenses with international warranty are not honored.

Ok, time to check the red Canon local warranty hologram sticker on the camera box. Or better yet, I'll tell them the serial number of my camera.

I wonder why locally purchased lenses with international warranty are not honored.

not sure about their policy. it should be consistent, kung international -- international..
well, i guess its to protect their business also from gray imports. (cheaper abroad right?)

but this should be made clear, they should indicate the scope and exceptions.

I wonder why locally purchased lenses with international warranty are not honored.

Because it was parallel imported. Grey market. Locally purchased lenses with international warranty means that it must have been sourced from HK or Singapore. Canon does not honor this warranty to discourage parallel importing.

Ok, time to check the red Canon local warranty hologram sticker on the camera box. Or better yet, I'll tell them the serial number of my camera.


the more important question for me is: why doesn't your camera have a local warranty card but has a local warranty hologram sticker?

the more important question for me is: why doesn't your camera have a local warranty card but has a local warranty hologram sticker?

It was the first time I bought a digital camera and I purchased it at Mayer (Quiapo). It didn't have the warranty card, only the sticker.

I also bought this Canon lens 50mm 1.8 II at Infomax (Cyberzone Megamall). It has an international warranty.

Unlucky ventures.

I guess I'll just have to shell out to have my camera / lenses repaired when they get broken.

By the way, where do you locally buy your Canon cameras and equipment (somewhere less expensive and has a valid local warranty from Canon)?

I also bought this Canon lens 50mm 1.8 II at Infomax (Cyberzone Megamall). It has an international warranty.

By the way, where do you locally buy your Canon cameras and equipment (somewhere less expensive and has a valid local warranty from Canon)?

Did the 50 1.8 II box have a warranty hologram sticker as well?

I get my stuff from Avenue. Had no problems with them so far.

Did the 50 1.8 II box have a warranty hologram sticker as well?

I get my stuff from Avenue. Had no problems with them so far.

No, I did not notice any hologram sitcker on the box.

Where's Avenue located? Do they sell less expensive products than Canon?

No, I did not notice any hologram sitcker on the box.

Where's Avenue located? Do they sell less expensive products than Canon?

It's in Quiapo my friend. Avenue is along Hidalgo. Less expensive, yes.

With regards to the box without the sticker, that's gonna be a problem down the road.

It's in Quiapo my friend. Avenue is along Hidalgo. Less expensive, yes.

With regards to the box without the sticker, that's gonna be a problem down the road.
Yeah, a problem. I'm just glad I learned these things earlier (before buying more expensive Canon products).

Thanks for the help! :D

what if wala hologram sticker yung box pero meron ka naman warranty card? local warranty pa rin ba ito?

what if wala hologram sticker yung box pero meron ka naman warranty card? local warranty pa rin ba ito?

it depends on which kind of warranty card you have harry. since there is an international warranty card and a local one. they look different from each other. the sticker should be there. a box without a sticker means that it came from either abroad (bought internationally or parallel imported).

I've had Err 99 a few times and the solution I used was something I picked up off photo.net. Just remove the lens and replace back on the body. It should work - sometimes I get it when temperature is extreme - like winter in the US - when I bring the camera outside after a while it will start blinking Err 99 but the moment I bring it back into a warmer environment and refit the lens - it's fine.

naku pano to. binilin ko ung 30D ko sa US. so di ko alam kung may kasamang warranty yun or what. sana meron. kasi kahit naman hindi dito binili malaking pera pa din binitawan ko dun so i think it deserves a warranty naman. sana.. anyway i'll just inform you guys kung ano mangyayari pagdating ng camera ko next week.

naku pano to. binilin ko ung 30D ko sa US. so di ko alam kung may kasamang warranty yun or what. sana meron. kasi kahit naman hindi dito binili malaking pera pa din binitawan ko dun so i think it deserves a warranty naman. sana.. anyway i'll just inform you guys kung ano mangyayari pagdating ng camera ko next week.

if you actually read the post that i made earlier, the message from tiff shau of canon, they will honor the international warranty if you have the original invoice with you and that your camera was bought from a canon retailer.

my advice is to check first if your camera comes with an international warranty and make sure that you have the original invoice in your hands.

@Ronald,

FYI I have a gray market 30D (no local warranty) and it doesn't affect me at all. The camera shoots when I click the shutter. I've taken it all over and it hasn't let me down yet. If you unit gets busted, then have it shipped back to the U.S.

@nino

I think he is concerned with the 30D body warranty coverage.

@nino

I think he is concerned with the 30D body warranty coverage.

thanks for the heads up dave. it seems that until the actual unit arrives here, we cannot determine if canon philippines will cover the warranty of the camera. but just to play safe, he should get the proper documents so as to allow his camera to be covered.

with regards to the 30D, i haven't heard any complaints or breakdowns yet from photographers who use and have the camera (although it is relatively new anyway) so i wouldn't worry that much regarding it breaking down.

sayang lang if he has to ship it to the US. hassle on his part. hopefully, canon should cover it. cross your fingers and pray. :)

thanks for ur prompt replies sir dave and sir nino. :)

oo nga po sir eh. un ang mejo concern ko hassle un pag nasira at di i-honor ng canon philippines ung warranty so kelangan pa i-ship back to the US. anyway, malapit na naman po sya dumating so malalaman ko na kung ano talaga and im really excited coz this is my first SLR. sa monday ko na sya makukuha. and like what sir nino said. im crossing my fingers ryt now and praying. whew!

Gusto ko din ng 30D. Burahin ko na lang yung #5 sa 350D ko. :D

bought a 75-300mm usm to mayer last 2weeks pero walang warranty card na binigay,,, that time i also bought a 50mm 1.8 II at another store ( sorry can't remeber the name of the store,,, it was on the other side of the street where mayer is, taoat ng door ng sm ) and they gave a a warranty card,,, but the guy at mayer told me na me warranty naman daw un,,, hmm ei speaking of warranty do i get a free sensor cleaning sa canon?

well guys i just checked my stuff, it seems walang hologram sticker sa box and warranty card ung lens na nabili ko ke mayer last 2 weeks,, while the one i bought at watson's meron pareho,,, although me warranty card and sticker yung nabili ko na 350d ke mayer last feb......

well guys i just checked my stuff, it seems walang hologram sticker sa box and warranty card ung lens na nabili ko ke mayer last 2 weeks,, while the one i bought at watson's meron pareho,,, although me warranty card and sticker yung nabili ko na 350d ke mayer last feb......

i will try to ask canon to comment on this.

anybody talked to Mayer regarding this matter yet?

sir jon, thats like saying "have you asked the murderer if he killed the victim?"

hi chris! :D there are lotsa ways to make the murderer talk hehehe! and I don't mean by any harsh methods here.

canon will reply regarding this issue. stay tuned. i sense tiff's presence.

john, i am not the bringer of news. tiff is.

sir john, mala CSI ba ang dating?? hehe

sir nino. i hope you bring good news

http://www.digitalphotographer.com.ph/forum/%5CDocuments%20and%20Settings%5CTSS%5CMy%20Documen ts%5CMy%20Pictures%5Cwarranty%20stickerJust to help clarify,

Units (both DSLR cameras & lenses) covered by Canon's local warranties are identified by a holographic official warranty sticker (i've attached a sample for your reference), as well as a locally issued warranty card. Should you receive a unit without either one, we encourage you to insist on exchanging it for an official unit with both features present. With regards to lenses, our service center does honor international warranty, provided that an official receipt from the store of purchase outside the country can be presented as well.

You can mail or fax the copy of your filled up warranty card to our office or apply for your warranty online thru the e-warranty system in our website.

When having your units checked or repaired while under warranty, its advisable to bring your copy of the warranty card as well as your proof of purchase to make it easier to determine your warranty status.

If you still have doubts regarding your newly purchased unit, you can always verify the serial number with our office as we keep a central database of all units sold thru us and our dealers.

Hope this helps shed light on some issues! =) Thanks!


Tiff

At least that clarifies the issues on warranty. So some of the gear purchased in said stores are not covered by the local warranty.

Tiff, my question is, is there a way that we can have it covered by Canon Philippines?

i will try to ask canon to comment on this.


thanks sir nino,, thanks mam tiff

I bought my 350D in Australia. Will Canon Philippines honor that without the receipt? Hmmm...

I think the reply was clear enough.

I will not visit Mayer anymore.

i brought my DSLR from Mayer last year. he offered me lotsa freebies which other stores didnt have so i bought from him. when i went to claim freebies in canon, they said Mayer offered non-existent freebies. in fairness, mayer gave the one of the non-existent freebies he promised pero mali pa rin yun ginawa ni mayer so kung ma black-list man si mayer e i think they deserve it.

i brought my DSLR from Mayer last year. he offered me lotsa freebies which other stores didnt have so i bought from him. when i went to claim freebies in canon, they said Mayer offered non-existent freebies. in fairness, mayer gave the one of the non-existent freebies he promised pero mali pa rin yun ginawa ni mayer so kung ma black-list man si mayer e i think they deserve it.

what is canon doing tungkol dito? i was planning to buy from mayer, but now that i've read this thread, wag na lang.

what is canon doing tungkol dito? i was planning to buy from mayer, but now that i've read this thread, wag na lang.

from what i know and what i've been told they have been blacklisted for sometime. their parallel imports are the main cause.

Actually, although i'm not from canon...they need not do anything about this anymore. I believe they have given enough talks/reminders to them. Vendors are very strict about parallel imports when it comes to their dealers. (but Filipinos can be more diplomatic so we try to talk to such dealers) They used to get from canon philippines but at the same time get from other sources.

they are a strategic dealer but sometimes vendors have to protect the other dealers and be fair...not to mention protect their sales as well.

thus, after waiting for sometime hoping they'd change....time came to just let them go.

well...they probably get to give cheaper prices .... minus the warranty kasi.

I get to save a couple of hundred pesos (probably more) but down the road I don't get local support anyway from Canon Philippines. I may not be a Canon user. But why bother buying Canon grey market goods from Mayer or any grey market seller (unless you are a Nikon user like me since you got no choice buying from grey rather than supporting Columbia Global)?

I get to save a couple of hundred pesos (probably more) but down the road I don't get local support anyway from Canon Philippines. I may not be a Canon user. But why bother buying Canon grey market goods from Mayer or any grey market seller (unless you are a Nikon user like me since you got no choice buying from grey rather than supporting Columbia Global)?

thats the spirit!\
buying local :)

for printers its also different. In different regions the models are also different, ink models are different, to minimize if not prevent gray importing.

some pricing between regions are also harmonized.

of course in a perfect world, maybe one day...all these products will have univesal/global warranty .. like apple and some notebooks

what is canon doing tungkol dito? i was planning to buy from mayer, but now that i've read this thread, wag na lang.

actually when i was in canon to claim my freebies, canon said mayer fooled many buyers with their bling bling freebies. they called mayer on the spot and had mayer explain to me why such offers were made when canon didn't authorize mayer to do that. in fairness, mayer gave me one of the freebies he promised so not bad na rin. syempre bad trip pa rin somehow kasi naloko ako kahit paano.

canon can't do anything siguro kasi malakas magbenta ng canon si mayer. if ever na black-list si mayer, i think that's the reason why some canon products dont have local warranty cards anymore. so in short, i think lalong nagiging loko-loko si mayer sa pagka black-list sa kanya. pero mababa talaga mag bigay ng price si mayer e. dame naman authorized dealers sa hidalgo so nasa inyo an yan kung mayer kayo or other stores.

hindi na mako-control yan. parang piracy w/ vcd/dvd/music. kahit naman sa US at Europe may gray imports din. people wanna buy same quality at lower costs. after-sales service is an afterthought. when it comes time para magreklamo... oh, well...

I got my cam from mayer last april this year and in the box, i saw this big red sticker with the canon logo. the "genuine" word was it's background and it was rendered as a hologram. it also has the word "local warranty" in it. is this the canon sticker that can also serve as a valid local canon warranty?

I got my cam from mayer last april this year and in the box, i saw this big red sticker with the canon logo. the "genuine" word was it's background and it was rendered as a hologram. it also has the word "local warranty" in it. is this the canon sticker that can also serve as a valid local canon warranty?

when you bought your camera, you should have been given a blank warranty card by Mayer which you are required to send to Canon Head Office. Did you do that? Better yet call canon to make sure your unit has local warranty.

hi rhyan, i believe your canon product needs to go with a warranty card as well as the sticker. :D

@Allan
I think I have that blank warranty card. it is stampped with mayer's name. hmm. i think i didn't send that card to canon. what are the cons of not sending it? void warranty? hope not. :(

@JonDexter
Ok. i thought the sticker was enough. hehe.

@rhyan,

read the notes at the back of the warranty card so you'll know the cons of not sending it. just the same just fill it up and send it. good luck!

uhm, i just read the back of the warranty card...is it just me or there are no points that say that you need to submit the card to their office. i think theres a number there that says that you need to present the product, card, and receipt within the warranty period, im assuming of course that this pertains to those instances where you need to get your camera serviced.

uhm, i just read the back of the warranty card...is it just me or there are no points that say that you need to submit the card to their office. i think theres a number there that says that you need to present the product, card, and receipt within the warranty period, im assuming of course that this pertains to those instances where you need to get your camera serviced.

Kuya Chris,

In my experience (at least with SuperEast), you will have to fill up 2 cards. One's yours. The other one, SuperEast sends to Canon. I don't know if the same setup holds true in Quiapo stores.

Nin

hi kuya nino hehehe...

bought mine sa canon dzone eh. not sure if they sent a copy over to canon though.

hi kuya nino hehehe...

bought mine sa canon dzone eh. not sure if they sent a copy over to canon though.

if i'm not mistaken, villman runs dzone. they should automatically send your warranty card over to marvin bldg.

uhm, i just read the back of the warranty card...is it just me or there are no points that say that you need to submit the card to their office. i think theres a number there that says that you need to present the product, card, and receipt within the warranty period, im assuming of course that this pertains to those instances where you need to get your camera serviced.

oo nga just remembered you need to present warranty card sa canon to avail warranty. so if you submitted your only warranty card how can you present to canon next time diba? basta ang naalala ko 2 warranty cards yan. yun first warranty card alam ko dealer mo ang mag f-forward sa canon nun. yun 2nd warranty card alam ko i filled it up and... not sure if i sent it to canon but im sure i photocopied it. pero i also remembered giving a warranty card to Canon HO e! ang gulo! someobody pls clarify things here hehe

hi Dys, I hope you are settled now about your querries about mayer. Ramon is a good guy and very accomodationg. I just bought 70-200 2.8 L IS from him. They still are doing great in supplying the latest and the best priced equipment in the market. I believed that canon conducted an investigation in Quiapo and other areas in metro Manila but I dont think Mayer was singled-out and blacklisted by Canon Philippines. However, they have been monitoring the prices and stocks given to local suppliers and dealers to maintain the quality and service that Canon is known for. I hope the recent investigation has done good to all concerned.

I inquired the warranty of my Canon 350D by calling in the serial number. I'm glad that it has one.

additional that might help,

My friend recently bought a Canon camera (where else..) sa Mayer and the box had that Red Sticker and 2(TWO)-blank Warraty-cards(with stamp-pad "Mayers.. Palanca St. Quiapo bla bla bla..)
My friend had to write the serial number on both warraty-cards.
Submit nya sa Canon Marketing (Marvin-Plaza makati) one copy for Canon and the other his personal copy.
The camera price however is 6K more expensive(w/ Local Canon 1-yr warranty) than that of the "Store" warranty only as explained by the store's guy, ehh "honest" naman pala ehh.
While honestly din, I bought mine 6K cheaper with "Store" warranty only (No Local Canon 1-yr warranty)..
so maliwag.. Warranty comes with a price(6K).. it's ur choice(wag lang maloloko ng tindero....)
Thanks Po...

additional that might help,

My friend recently bought a Canon camera (where else..) sa Mayer and the box had that Red Sticker and 2(TWO)-blank Warraty-cards(with stamp-pad "Mayers.. Palanca St. Quiapo bla bla bla..)
My friend had to write the serial number on both warraty-cards.
Submit nya sa Canon Marketing (Marvin-Plaza makati) one copy for Canon and the other his personal copy.
The camera price however is 6K more expensive(w/ Local Canon 1-yr warranty) than that of the "Store" warranty only as explained by the store's guy, ehh "honest" naman pala ehh.
While honestly din, I bought mine 6K cheaper with "Store" warranty only (No Local Canon 1-yr warranty)..
so maliwag.. Warranty comes with a price(6K).. it's ur choice(wag lang maloloko ng tindero....)
Thanks Po...
Thanks for sharing sir! I'm planning to get a Canon camera also from one of the Hidalgo stores, but I'm still trying to decide whether to spend less and get the store warranty only, or pay more in exchange for the local Canon Marketing warranty.

Cheers!

Canon showers SLR owners with rewards


By Alexander Villafania
INQ7.net
Last updated 09:33pm (Mla time) 09/30/2006



Having enjoyed success for its single lens reflex (SLR) camera models, Canon Philippines is giving rewards to its most ardent users through its new Club EOS website (http://www.canon.com.ph/clubeos).
The website is exclusively for Filipino users of the Canon EOS camera, its most successful line of sub-professional to professional cameras.
Users must enter the serial number of their EOS units, regardless of these being digital or analog.
None-EOS users can also register but will not be eligible for most of the services offered in the site.

Canon Philippines EOS and Professional Video Products Officer Tiffany Shau said the website is currently in its early stages but will eventually have a rewards system wherein registered users can collect points by posting on forums or uploading photos taken with their cameras.
"As they collect points, they can use these for discounts when buying new parts for their cameras" Shau said.

Shau noted that the website currently has 400 registered users but that this is expected to grow in the coming months as the company introduces the website services.
Although there are no accurate figures as to the exact number of EOS users in the Philippines, Shau said it could be more than 6,000.
"But we'll have more users especially since we've introduced a new model, the EOS 400D, and it's selling pretty well," Shau said.

Thanks for the link. :)

Guys,

Tanong nman, im planning to buy a a Canon DSLR. I would like to ask for some tips on what to look for when it comes to warranties.

ANong difference ng Singapore, US at Local Warranties?

If i buy a cam that has a US warranty can it still get warrantied service locally?

Canon bodies have only warranties in the region or country they are bought in... thus, a Canon body bought in the US will not have its warranty honored in the PI. But, you can have it serviced, for a fee of course.

Lenses on the other hand have International Warranty if I'm not mistaken.

I read a post from Canon Marketing Philippines clarifying something about the warranty.

Canon Marketing Philippines will honor the international warranty if you bought a Canon camera with an international warranty and can provide proof that it was purchased outside of the Philippines (keep those receipts guys).

Sir Jo,

How do you know if the body has International warranty? Is it stated on the card? I've come across some shady resellers that claim the body has International warranty and such. I checked the warranty card but it doesn't say anything about International warranty.

I honestly don't know. But I think it should say so on the warranty card. But take note that Canon Marketing Philippines will probably not honor the warranty of unit bought locally if it only has a international warranty.

Thanks for the heads up sir... :D

salamat po sa input. werd pla itong warranty issue, why keep reciepts when the warranty card is supposed to function like it should, right? hmmmm

Canon Marketing Philippines discourages the purchase of gray market units (I am assuming you know what is meant by a gray market unit). Now, as pointed out in an earlier post - a gray market unit will still be serviced by Canon Marketing Philippines. But person who owns the gear might have to pay a fee.

Personally, I don't see the logic behind purchasing a gray market unit even if it is cheaper. :D

The receipt is needed usually as a proof of purchase - I suppose they want to make sure that you're still the first owner and the item wasn't stolen.

Hi everyone,

Canon Mktg. Phils. honors international warranties for Lenses only, provided that the lenses were brought from a Canon dealer outside the country. (Note that you should present your intl warranty card and sales invoice for this).

As for Cameras, only locally purchased units with the CMP Red Hologram sticker and Local warranty cards will be honored with their warranties.

We would still accept cleaning and repairs for units purchased abroad (or grey). However, there are corresponding fees.

Hope this clears everything.:)

merging this thread with a previously made one by Dys Santos. Do use the search button next time before making a post.

So true...

My 350D sensor is showing horizontal banding at the middle. Since the unit has local warranty Canon Philippines will fix it. Imagine if this is a gray unit and with the sensor cost probably more than the unit itself. That would mean excruciating pocket pain for an enthusiast like me.

On the other side of the coin, the replacement process according to the canon service center will take a month (no guarantee, they will try). Now if the turn-around time for grey market units also has a similar timeframe then that might be the logic behind purchasing grey market units (aside from the fact that they might be priced significantly cheaper). I just don't know if the one year service guarantee offered by gray unit market selling shops cover scenarios like mine.

Cheers!




Canon Marketing Philippines discourages the purchase of gray market units (I am assuming you know what is meant by a gray market unit). Now, as pointed out in an earlier post - a gray market unit will still be serviced by Canon Marketing Philippines. But person who owns the gear might have to pay a fee.

Personally, I don't see the logic behind purchasing a gray market unit even if it is cheaper. :D

hi ann! i recently purchased a lens in the US from adorama. how do I have it's warranty activated localy? i'm from davao. do i have to send canon a copy of the receipt + intl. warranty card? :D where do i send it?

tia.

dex

hi ann! i recently purchased a lens in the US from adorama. how do I have it's warranty activated localy? i'm from davao. do i have to send canon a copy of the receipt + intl. warranty card? :D where do i send it?

tia.

dex

Hi Dex,

No need to have it activated. If you're gonna have it fixed or cleaned, you just have to show the intl warranty card and receipt.

sadly, you would have to go here in manila to do that. we currently don't have any provincial service centers for cameras and lenses..


Ann

thanks ann, no problem about that, i can have someone bring it over. it's good to know i can. thanks!

thanks ann, no problem about that, i can have someone bring it over. it's good to know i can. thanks!

no prob. always happy to help. :)

Hi Jon dexter Tan,

I would like to ask what percentage of the cost of the lens you bought at adorama, that you paid as a custom duty tax, I havent tried ordering online yet , thats why I asked.

And also, does adorama accept credit cards from here already? The last time I coresponded with them , they said they only accept wire transfer, not card , at the moment I ask, it was a few months ago though.

Thanks!

My PowerShot A95 died a couple of months ago.... dinala ko lang sa Canon Main Ofc. Here in makati. They replaced the optical sumthing hehehehehe for free!!!! Dunno if it will hold true to your cam but they didnt ask for my warranty card.

There was a press release regarding certain digital and video camera models which had a defective CCD sensor wiring. My boss's A70 was replaced by a brandnew A610 because of this problem. As well as my cousin's brother's A75 I think.

http://www.canon-asia.com/index.jsp?fuseaction=image-phenomena_notice

Phenomenon

It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which causes malfunctions such as the image being distorted or not appearing at all. This phenomenon can be confirmed on the LCD monitor display. The same phenomenon also appears on the recorded image.

Canon’s Response

Affected products that exhibit this phenomenon will be repaired free of charge, regardless of the warranty status, if disconnection of the internal wiring of the CCD is confirmed.
Customers who have previously paid repair fees to have their products repaired owing to this phenomenon are kindly requested to contact the nearest Canon Service Center.

There was a press release regarding certain digital and video camera models which had a defective CCD sensor wiring. My boss's A70 was replaced by a brandnew A610 because of this problem. As well as my cousin's brother's A75 I think.

http://www.canon-asia.com/index.jsp?fuseaction=image-phenomena_notice


In this case, no need to present a warranty card. I myself got an IXUS 55 to replace my IXUS V3 at no extra cost...

But that's not always the case. Depending on the model, you either get a repair free of charge, or a replacement camera.

:)

Well, whatever the case may be, Canon's response is quite commendable. That's why I chose Canon over Nikon and Pentax. Even with our printers, it's always Canon for me. :)

Well, whatever the case may be, Canon's response is quite commendable. That's why I chose Canon over Nikon and Pentax. Even with our printers, it's always Canon for me. :)

Thanks Randall! you're our ideal customer!:Grin: hahahaha...

Hehe... just speaking from personal experience. :D

Ahem, ahem!! Freebies, freebies~~ >:] Joke!

But seriously, excellent job! Keep it up. :)

well, we try to please our customers the best way we can..:)

free brochures, pwede.. hahaha..:)

Ayaw, baka mapabili lang uli ako hehe. :[

But you could send our office a brochure/deal for A1 plotters. :] Sorry for the OT.

hi ann,

any reason why lenses with international warranty are ok here but not for camera bodies?

OT, wala ba discount EOS club member for lens cleaning? Hehehe. I usually have my gear cleaned in the service center before and after a major shoot. It gets kinda pricey at 500P a pop.

thanks for the responses, Ann.

as the others have already said, it's the reason why I got a Canon in the first place :)

raul

sayang... nakapagpabili na ko sa tita ko sa US ng rebel XTi... di ako agad nabasa tong thread na to.... uwi sha ngayon nov. 10... ala pala un waranty dito... haaay.... sana wag nman masira agad un... kawawa na nga ko kase ako po ung nasiraan ng mga gamit sa studio dahil sa baha ni milenyo...

I'm a nikon user and I just want to know how are the warranties covered compared to Canon? Whether it be lens or body? from gray market or not? Anyone knows? I would appriciate it! thanks in advance.

If Canon Philippines does not honor International warranties for camera bodies, is it also true with other countries?

Hi everyone,

Canon Mktg. Phils. honors international warranties for Lenses only, provided that the lenses were brought from a Canon dealer outside the country. (Note that you should present your intl warranty card and sales invoice for this).

As for Cameras, only locally purchased units with the CMP Red Hologram sticker and Local warranty cards will be honored with their warranties.

We would still accept cleaning and repairs for units purchased abroad (or grey). However, there are corresponding fees.

Hope this clears everything.:)

This is great information but it's sad for me...:( I'm planning to buy 400D thru adorama for $589.95 and LowePro bag for $69.95 and shipping for $68.50 - with our current dollar exchange (Php 41), this will only cost me around Php30k compare to the mall price of Php37950...

Do we really need that warranty? I have an IXUS 75 purchased in Southmall, it's already 3 months old and so far i don't have any problems with it.

This is great information but it's sad for me...:( I'm planning to buy 400D thru adorama for $589.95 and LowePro bag for $69.95 and shipping for $68.50 - with our current dollar exchange (Php 41), this will only cost me around Php30k compare to the mall price of Php37950...

Do we really need that warranty? I have an IXUS 75 purchased in Southmall, it's already 3 months old and so far i don't have any problems with it.

the warranty gives you free cleaning :) i spent 500php just for removing dust on my sensor :(

the warranty gives you free cleaning :) i spent 500php just for removing dust on my sensor :(

free cleaning during the warranty period - which is usually for 1 year, right? What are the chances for dust to accumulate in the sensor if the lens will not be removed, i don't have any plans yet in buying another lens during the 1st year of the camera. Also, the only thing that i'm concerned is what if i got a bad copy of the body? i know i'm in big trouble, meaning i have to shipped back the camera to the US:RedEye:

I thought cleaning was free even if it's out of warranty.

I thought cleaning was free even if it's out of warranty.

i bought mine in singapore. they just gave me the receipt saying that they clean my sensor :) cost 500 php

Wow! This thread's been ressurrected... I didn't know that Randall Cipriano used to be a staunch Canon user. I thought that he had always been a Pentaxian since I read his IR thread. :)

i bought mine in singapore. they just gave me the receipt saying that they clean my sensor :) cost 500 php

I think because the unit wasn't bought here.

I think because the unit wasn't bought here.

yup international warranty on body is not recognized by canon phil. :(

hmmm...my dad and i both bought canon p&s from HK way back in 2001. his camera conked out around 2003. he brought it to the canon service center along pasong tamo. canon replaced his unit to a higher model...brand new at that. my camera conked out 2005, canon replaced the ccd for free. no charge. mind you, these were old 2001 units.

How many free sensor cleaning session does Canon Philippines allow when your camera is still under warranty?

Thanks.

hmmm...my dad and i both bought canon p&s from HK way back in 2001. his camera conked out around 2003. he brought it to the canon service center along pasong tamo. canon replaced his unit to a higher model...brand new at that. my camera conked out 2005, canon replaced the ccd for free. no charge. mind you, these were old 2001 units.


there were some models which was recalled for a defective ccd and i think this one is an exemption. its not important where the cam was purchased. these cameras were released globally and thus canon had to repair or replaced them. i also had a friend with the same experience in her old pns.

sorry for reviving an old topic, but I have a question - I have a point and shoot camera that I bought at amazon when I was in the US (I have the international warranty card and the sales invoice from amazon under my name) my question is, will canon phils honor this warranty? I understand that they do honor lenses and not the body of a dSLR, but what about Point and shoot cameras?

Thanks

Hi Billy,

To clarify waranty issues, Canon Marketing Phils. (CMP) doesn't honor international warranty for both dslr (body) and point and shoot cameras. CMP only honors international warranty for lenses. Should you have other question, please do not hesitate to contact our customer assistance team at 8849000 or customer_care@cspl.canon.com.sg

Thank you.

Hi Billy,

To clarify waranty issues, Canon Marketing Phils. (CMP) doesn't honor international warranty for both dslr (body) and point and shoot cameras. CMP only honors international warranty for lenses. Should you have other question, please do not hesitate to contact our customer assistance team at 8849000 or customer_care@cspl.canon.com.sg

Thank you.

Hi Bianca...I have the same question but with a different perspective....what if I buy a Canon DSLR here in Manila but with an international warranty ( ex; 5DM2) will it be honored by Canon USA? Thanks in advance:)

Hi Diego,

Canon Marketing Philippines (CMP) only offers local warranty.

Thanks:)
Bianca

How many free sensor cleaning session does Canon Philippines allow when your camera is still under warranty?

Thanks.

I think the cleaning is NOT free even with Warranty. But, you can avail of free cleaning on Canon Events, makikita mo pa kung paano...

Hi Billy,

To clarify waranty issues, Canon Marketing Phils. (CMP) doesn't honor international warranty for both dslr (body) and point and shoot cameras. CMP only honors international warranty for lenses. Should you have other question, please do not hesitate to contact our customer assistance team at 8849000 or customer_care@cspl.canon.com.sg

Thank you.

May I know why hindi honored ang BODY at PnS???

My girlfriend just bought an EOS camera kit from Ritz Camera (US) today and she'll be taking it home next week. Ritz Camera told her that the stuff has international warranty and it's valid in the Philippines. So this is not true? CMP will not honor this warranty? It's sad because she even bought a warranty extension thinking that it's valid in Pinas. :(

so parang mahirap dn pala pagkatiwalaan ang mga warranty card na yan

^it's not just about trusting warranty cards. policies change and perhaps it would help a lot researching first on something, especially for items bought outside. these changes as far as i know are made public but not to the point informing each person who bought outside and brought them here in PH as they (Canon) won't know which is which.


My girlfriend just bought an EOS camera kit from Ritz Camera (US) today and she'll be taking it home next week. Ritz Camera told her that the stuff has international warranty and it's valid in the Philippines. So this is not true? CMP will not honor this warranty? It's sad because she even bought a warranty extension thinking that it's valid in Pinas. :(

Nope. Though she can apply for a tourist warranty program for her new camera.

Hi Billy,

To clarify waranty issues, Canon Marketing Phils. (CMP) doesn't honor international warranty for both dslr (body) and point and shoot cameras. CMP only honors international warranty for lenses. Should you have other question, please do not hesitate to contact our customer assistance team at 8849000 or customer_care@cspl.canon.com.sg

Thank you.

Hi Bianca,

I was just curious if there is logical reason for this? Does it have something to do with parts or supply or costings or territorial bounderies?:)

^I would safely assume to protect the local subsidiary's sales. Prices vary not because they want to profit more here or in any other part of the region but because of SRP + profit + taxes. Taxes is where all prices that matters. :)

I might be wrong but still a safe assumption.

^I would safely assume to protect the local subsidiary's sales. Prices vary not because they want to profit more here or in any other part of the region but because of SRP + profit + taxes. Taxes is where all prices that matters. :)

I might be wrong but still a safe assumption.

Regardless, the point of the international warranty is that in any part of the world, you can have your camera serviced. It's only in the Philippines that its not honored. Does this mean we are not part of the international committee?

The positive side to this one is that I always buy the models with local warranty only when I'm in another country. It's way cheaper than the one with international warranty.

They should place something like:
International Warranty valid everywhere except Philippines.

I used to question your last line but that's how things work here in PH. :)

It would still be out choice on where to get our gears. When I bought my 580EX2 at Amazon before (at around less than 14k), warranty states Philippines is included in the international warranty but it wasn't as stated since it was clarified by the local Canon office through various forums here.

I used to question your last line but that's how things work here in PH. :)

It would still be out choice on where to get our gears. When I bought my 580EX2 at Amazon before (at around less than 14k), warranty states Philippines is included in the international warranty but it wasn't as stated since it was clarified by the local Canon office through various forums here.

Well, there are two solutions to this problem:
1. Accept as it is.
2. Choose to rebel and inquire Canon International why their Philippines Canon branch does not honor international warranty. (It's just an email or post away)

quoted from canon facebook:

Canon Digital Cameras - Philippines (http://www.facebook.com/pages/Makati-Philippines/Canon-Digital-Cameras-Philippines/199693620703)Hi Cris you can bring in your camera to our service center and have it checked. Yes we accommodate canon cameras acquired from other countries

November 6 at 4:09pm · Report

does this mean that canon will accommodate the services? how about the charges? free on international warranty?

quoted from canon facebook:

Canon Digital Cameras - Philippines (http://www.facebook.com/pages/Makati-Philippines/Canon-Digital-Cameras-Philippines/199693620703)Hi Cris you can bring in your camera to our service center and have it checked. Yes we accommodate canon cameras acquired from other countries

November 6 at 4:09pm · Report

does this mean that canon will accommodate the services? how about the charges? free on international warranty?

If we are to believe Canon Philippines' policy with regards to international warranty then yes you can bring your camera for service BUT it will not be free if there are parts that need to be repaired even if its on international warranty and is still valid.

Items bought outside the country will still be serviced but will be treated as an out-of-warranty unit even if it is less than a year old. Standard charges apply but they do have a program localizing your international unit's warranty. Sad to say, only lenses are applicable for international warranty.

You guys need to clarify whether you're talking about the camera body (which no int'l warranty was ever offered) or accessories (which int'l warranty works).

My Philippines-bought lens was serviced for free in SG within the warranty period a couple of years ago.

different issue on warranty - transferrability. tried the search function and can't find a post on canon+warranty+transferrable.

is it true that canon phils doesn't honor warranty if sold on the secondary market (not the original buyer)? the person from whom i bought a 50d that is less than a year old said that after talking to canon phils, they said that warranty is non-transferrable. i just don't know if this is true, as a canon employee my knee jerk answer is to say no the warranty is non-transferrable but i would believe the warranty is connected to the product and not the original buyer so therefore the warranty should extend to whoever the owner of the product is. is there any experience w/ this?

different issue on warranty - transferrability. tried the search function and can't find a post on canon+warranty+transferrable.

is it true that canon phils doesn't honor warranty if sold on the secondary market (not the original buyer)? the person from whom i bought a 50d that is less than a year old said that after talking to canon phils, they said that warranty is non-transferrable. i just don't know if this is true, as a canon employee my knee jerk answer is to say no the warranty is non-transferrable but i would believe the warranty is connected to the product and not the original buyer so therefore the warranty should extend to whoever the owner of the product is. is there any experience w/ this?


This is just based on my experience. I bought my 400d, 40d, Battery Grip for 40d and 70-200 2nd hand and still under warranty. When I took them to Canon for cleaning, they did it free of charge, meaning they honored the warranty regardless of who's the new owner. Canon's after sales service is truly the best.

Warranty is based on the serial number, not the owner... The serial number is all Canon asks for whenever I bring units for servicing.

Warranty is based on the serial number, not the owner... The serial number is all Canon asks for whenever I bring units for servicing.


True, true. But they did ask me if the unit is owned by (my friend's name) then I told them, yes, I bought it from him. Then they told me, I still have 2 months on the warranty. That's it. Canon is great

Here in the US as long as you have a copy of the receipt, they will honor it. They don't even asked for the warranty card, neither will they ask if I was the original owner or not.

Good day! I'm planning to buy a Canon 1000D. Question, what do I need to check to ensure that it's under CMPI warranty?

Also, is this the link for the e-warranty registration? - http://goto.canon.com.ph/redemptions/EOS_1000D_and_450D.aspx

Thanks! :)

Good day! I'm planning to buy a Canon 1000D. Question, what do I need to check to ensure that it's under CMPI warranty?

Also, is this the link for the e-warranty registration? - http://goto.canon.com.ph/redemptions/EOS_1000D_and_450D.aspx

Thanks! :)


Just check for the big silver and red sticker on the box that says "canon customer delight", and inside the box should be the canon warranty card that you should fill up.

Just check for the big silver and red sticker on the box that says "canon customer delight", and inside the box should be the canon warranty card that you should fill up.

thanks edward! do i still need to register it online?

thanks edward! do i still need to register it online?


If the online registration is up, you may. Its best you fill up the form. Its either the shop will handle it for you (depends where you buy it) or you bring it to canon marketing yourself so you can get your freebies. Check with the store your purchasing the unit. If there is no warranty card inside, buy somewhere else.

Just check for the big silver and red sticker on the box that says "canon customer delight", and inside the box should be the canon warranty card that you should fill up.


How about stores that only offers "shop warranty" not "canon warranty"?? Is there any difference in terms of boxes, etc. :)

Thanks po..

^I think you should be more cautious of the contents of the shop warranty. Double check if the box contents matches with the what's indicated inside the box that's usually printed in the manual or the box itself. There shouldn't be no exact difference if boxes are concerned, only the warranty would be.

How about stores that only offers "shop warranty" not "canon warranty"?? Is there any difference in terms of boxes, etc. :)

Thanks po..


Not sure, haven't encountered one, maybe none. But canon warned of products that has no red sticker and no warranty card products that you should avoid.

If you prefer to buy from those stores prepare yourself from headaches, hassles and stuff. Yes it'll be cheap but i doubt canon would honor it, so prepare to pay extra for services and parts (if the store is not good at warranty service from their customers) should your unit breaks within warranty period.

Unfortunately canon Philippines site is down for now,
this is from canon singapore.

hope this answers your question. :Grin::Grin:

CONSUMER BEWARE


Research you need to do before you venture out to buy your Canon devices:

1. Check recommended retail price on this website.
2. Check current promotions on this website.
3. Check accessories that are bundled with the purchase.
For example, all printers come with one set of standard yield print cartridge. 4. Insist on local warranty. See sample of warranty card (http://www.canon.com.sg/media/EN/pdf/warranty_card.pdf). 5. Check standard warranty coverage (http://www.canon.com.sg/section/customercare/standardwarrantycoverage.jsp).

Insist on local warranty is only valid if the buyer plays their part on paying local unit pricing, however hehe.

if you buy from dbgadgets/online shops, given that you will pay for service, will Canon still service your equipment or will they refuse?

if you buy from dbgadgets/online shops, given that you will pay for service, will Canon still service your equipment or will they refuse?

they will still service it but it will be treated as an item with lapsed warranty

they will still service it but it will be treated as an item with lapsed warranty

that's nice to hear. nowadays, the standard warranty is 3 years am I correct?

that's nice to hear. nowadays, the standard warranty is 3 years am I correct?

i believe so but its only for the camera body. standard warranty for lens is only 1 year