Instead of sending an e-mail to customercare@digiprint.com.ph
regarding my concerns, I would start this thread for digiprint customers so that they'll be in formed and Digiprint can improve their service, it's like a community customer care so that if it happens again they'll already know what to do (hopes it won't happen again)...

Post your concerns about what you think Digiprint's mistake or errors.

Digiprint Bug as follows:
On May 8, 2008 (Wednesday) I had 5 rolls of film to be developed and scanned to CD at Digiprint Megamall.
It was 3 35mm film with both 24 exp. and 2 120mm film.
and wrote at the receipt where the attendee always write the extra notes you would like to say to the Lab processor(whatever you call them). I wrote specifically "Pls. do not cut, include 35mm sprocket".

On May 10, 2008 (Saturday) the film and CD was delivered to my house but I was not around that's why I just posted this now because I just came home this Sunday, after opening the package I checked the CD and the first 120mm scanned files was not mine, 1 out of my 5 rolls was not in the CD. I posted this here so that Sir Miguel can forward it to whoever is it in charge of Quality Control or whatever department should it go, because I know Sir Miguel responds fast.


one more minor bug: 1 out of 3 35mm film roll was cut. And the other two was not which I really find it funny. (I think the one who processed my film was sleepy) LOL anyways no harm done on this minor bug the upper part is whats important.


Hope you could address this kinds of mistakes soon thanks and more power!

Goldwyn,

Thanks - ill check on this asap. I'd need your tracking number to check what happened but for faster transaction you can call Poy at 8550005 - he will be able to check right away what happened.

Thanks and sorry for the inconvenience.

Sir here is my details

OR Number: 5358
Tracking Number: 131009934841
Actual Date: 5/8/2008 7:16:07 PM
Trans. Date: 5/9/2008
Origin: DPOMS03

I was thinking of going to Digiprint Megamall tomorrow and show them the CD + the 5 film rolls.

Thanks Ill forward this to our customer service. Yes if you can pls send it back to the branch and mention to them that you spoke to me.

Ill make sure you get your cd asap.

Thanks again and sorry for the inconvenience.

Thank you sir I know that you would respond fast! thanks!

but what shall i tell the staff at SM Megamall?

what shall I address you sir?

like example "I already spoked to Sir Miguel Vecin the...?"

Yes just tell them to return it to head office (thru our customer service)

Ive already alerted them about this. Ill try to get your cd's delivered to you tom mismo.

Thanks

Thanks a lot sir really for the fast response! more power!

Glad everything has already been solved thanks

This is the kind of service that every customer would love...FAST ACTION! More Power to Digi Print!

Thanks a lot sir for helping me reslove the problem but I really just wanted the unscanned roll be scanned, I don't know why you guys gave me a refund... I would really love to give this back to digiprint.. is it possible that i could give this back sir migs?

Anyways digiprint's service is really good... you guys really made sure that the customer gets a VIP class service for printing services I didn't expect that they would call me and tell me that they would pick up the rolls at my house I guess you'd only get this at Digiprint coz I think other printing service business would tell you to go their branch and deliver it to them...

Digiprint rocks for their cool service!

but really giving a refund is just too much...

Goldwyn - no worries. We are glad to be of service :)

really sir migs thanks... it's what customers love the most... great service...