As of 9/14/06:

SERVICE SERVICE:

1. We now have loaner units for Nikon pro users who will have their DSLR's repaired for a period of time. Pro users, meaning those who use their DSLR to make a living (i.e. wedding photographers, studio photographers, news journalists, etc.). Just present a valid ID, calling card and sign a memorandum of agreement.

2. We will still be servicing grey market Nikon DSLR, lenses and Coolpix units due to popular demand but with a surcharge of 30% from the bill. We really have to discourage grey market and thus have to charge a LOT higher.

3. We will be servicing Nikon DSLR, lenses, Coolpix units bought from other countries providing that there is an international warranty and proof of purchase abroad (Sales Invoice) with a surcharge of 10% from the bill.

4. Lenses with international warranty will be absorbed by Columbia Digital excluding freight cost and customs duties if needed to be shipped to Nikon HK for repair.

5. New diagnosis time of your DSLR will be maximum of 5-7 WORKING DAYS.

6. Spare parts prices have already been reduced 5-10% on all spare parts.

7. We have started to stock ample spare parts by placing a huge order today for frequently consumed spare parts.

8. I think I've mentioned that we already purchased a LOT of new tools and equipment from Nikon HK.

9. We will be sending 2 new techs to Nikon HK in October for training.

10. We will be coming out with a Nikon Pro card before the year ends. This will feature discount on camera services.

Each passing day, the Sith grow in number... :Evil:

Thanks for all of these Anderson. Mabuhay ka.

Great news Anderson! Long live the Sith!

Wonderful! :) Thank you!

Great news Mr. Tan! Thank you for the support!

Yehey!!! Great news Mr. Anderson! More power to Columbia Digital and to all of us Nikonians! :)

hehehe. it's more like: "The Empire Strikes Back!"

kudos to Mr. Tan and Nikon Digital!

Hi Anderson,

Does Columbia Digital only service DSLRs? How about Film SLRs, speedlights, etc?

Thanks.

Raymund

Hi Anderson,

Does Columbia Digital only service DSLRs? How about Film SLRs, speedlights, etc?

Thanks.

Raymund

Yes of course we service those as well... We service all Nikon products.

Anderson,

This is really great news for Nikon users! I am not sure if this has already been answered previously, so I hope you won't mind the question, I bought my unit from Columbia Photo in Cubao, will you service this without any surcharge? I am not sure how the split will affect persons who purchased previously from Columbia.

Thanks for taking charge in improving Nikon service here in the Philippines, it is really great news for us.

Anderson,

This is really great news for Nikon users! I am not sure if this has already been answered previously, so I hope you won't mind the question, I bought my unit from Columbia Photo in Cubao, will you service this without any surcharge? I am not sure how the split will affect persons who purchased previously from Columbia.

Thanks for taking charge in improving Nikon service here in the Philippines, it is really great news for us.

No problemo with Columbia Cubao. I'm pretty sure they don't sell grey market units there. The owner is a close cousin of mine. No surcharge. :)

Good show Anderson! :) NICE!

Dejavu... Pro cards :D

wow! kudos mr anderson this gives me more confidence in the product i just invested in phew thank God i got a nikon. i will also sleep better at night knowing that my gear can and will be able to be serviced. hope the nigtmare stories of the past are long gone. wishing you the best!

No problemo with Columbia Cubao. I'm pretty sure they don't sell grey market units there. The owner is a close cousin of mine. No surcharge. :)

That's really great news! Thanks Anderson!:)

Mr. Anderson,

How about for provincial? what are the procedure? I am from Davao and majority of us here are Nikonians.

Sir,

How about an id like this :

http://i25.photobucket.com/albums/c52/mightyekim/assorted/nps_back.gif

http://i25.photobucket.com/albums/c52/mightyekim/assorted/npscard_front_explain.gif


http://nikon.com.sg/pagearticle.php?pageid=27

Hello MS LOW SZE HUA! :D haha

Thats a cool card, im game for a membership card :) Count me in please :)

Sounds like a good idea!! Game ako jan! :D

Peace!

great work mr anderson!!!

Great developments Mr. Anderson!

Great development, anderson...can you post contact information for sales and for service as well as periodically update us on price lists and available stuff perhaps in your website if you have one already? thanks

Great development, anderson...can you post contact information for sales and for service as well as periodically update us on price lists and available stuff perhaps in your website if you have one already? thanks

Here you go bro: http://www.columbiadigital.net/contactus.htm

Sir,

How about an id like this :

http://i25.photobucket.com/albums/c52/mightyekim/assorted/nps_back.gif

http://i25.photobucket.com/albums/c52/mightyekim/assorted/npscard_front_explain.gif


http://nikon.com.sg/pagearticle.php?pageid=27

I LIKE IT!!!

Here you go bro: http://www.columbiadigital.net/contactus.htm

It's great to see a site that looks updated! Keep it up Mr. Anderson!
When do we see a D80 promo? :)

this is like music to our ears!! go NIKON!!! :D

thanks anderson!

hmmm... D80+18-200 vr= :D :D :D :D

Peace!

oo nga! launch promo for the d80!!!

Anderson thank you for your initiative on the services you offered in Colombia Digital, this is great news for those of us who are not based in the Philippines. Thank you sir.

Here you go bro: http://www.columbiadigital.net/contactus.htm

wow...thanks anderson...this is a foretaste of what is to come...great service... thanks.

kahit launch party hehehe like the other side often does.

We will have a "RELAUNCHING" party stay tuned. Towards the end of Oct. :)

We will have a "RELAUNCHING" party stay tuned. Towards the end of Oct. :)

Sir, hopefully you can also have a "RELAUNCHING" including Mindanao particularly City of Durian Davao City.. A lot of us here are Nikon Squad

This is such wonderful news! Now I don't have to worry about switching to Canon just to get better after sales service! Mabuhay ang bagong Columbia Digital! Mabuhay si Anderson! Mabuhay ang Nikon!

Sith na pala ang tawag sa Nikonians dito? Cool!:)

I like to attend, I wish I'm there during that time, but anyway I'm glad that Columbia Digital are very aggressive and sincere on the Nikon market In Philippines. More POWER to you Mr. Anderson (mimic the voice of Mr. Smith in the MATRIX).

the relaunching sounds cool! will definitely be there during that event

I like to attend, I wish I'm there during that time, but anyway I'm glad that Columbia Digital are very aggressive and sincere on the Nikon market In Philippines. More POWER to you Mr. Anderson (mimic the voice of Mr. Smith in the MATRIX).

Thank you. Have you seen Trinity?

Thank you. Have you seen Trinity?

:D That's a good one!

and by Trinity, you mean the nikkors: 17-35, 28-70 and 70-200VR? :) :D

Yes and don't forget Morpheus 70-300 :)

hi anderson,

thank you for these developments. i believe you deserve much credit in bumping up customer service by going above and beyond.

just to share, my personal experience in having my 18-200 VR serviced. No more thuds guys!

i was expecting it to be a long while for the lens to be back as it had to be sent to Hong Kong. Anderson and his crew found a way to cut the time by hand carrying my lens to hong kong and bringing it back with them.

now i have the lens back. all my issues are gone and the loose rubber which was not part of my formal repair request was also repaired.

thank you for making the effort and providing great customer service.

you have a new client on board!

cheers.

hi anderson,

thank you for these developments. i believe you deserve much credit in bumping up customer service by going above and beyond.

just to share, my personal experience in having my 18-200 VR serviced. No more thuds guys!

i was expecting it to be a long while for the lens to be back as it had to be sent to Hong Kong. Anderson and his crew found a way to cut the time by hand carrying my lens to hong kong and bringing it back with them.

now i have the lens back. all my issues are gone and the loose rubber which was not part of my formal repair request was also repaired.

thank you for making the effort and providing great customer service.

you have a new client on board!

cheers.

Thank you for posting your positive experience with my company. We at Columbia Digital appreciate it very much. I personally hand carried your lens to HK since I had a meeting with Nikon people.

Thank you for posting your positive experience with my company. We at Columbia Digital appreciate it very much. I personally hand carried your lens to HK since I had a meeting with Nikon people.


personalized service for nikon users... i don't think canon can top that! all the best mr. anderson.

personalized service for nikon users... i don't think canon can top that! all the best mr. anderson.

...hindi lang yun...pati yung hindi nireklamo naayos...Galing galing tlga...:)

Thanks mga kapatid... Mabuhay ang NIKON!!!

Wow! That's great to hear...

I was in Columbia Digital yesterday to have the hot shoe of my SB-28 replaced and my 28-105 lens cleaned of fungus and checked for focusing problems. I was told that it would take at least seven (7) days starting today before they can call me about the lens. I was told also that this is already an improvement coz before it takes them 14 days. I was wondering coz when I had the shutter mechanism of my D100 repaired a few years back (with the old Columbia Global), it took only 3 days to get it back.

Anyway, am not really complaining coz the customer service ladies were beautiful and very accommodating. ;-)

I just hope that the repair process can be shortened...

Kudos to Anderson for really taking time to listen to the woes of Nikon users....

Mabuhay ka!!!

Wow! That's great to hear...
Anyway, am not really complaining coz the customer service ladies were beautiful and very accommodating. ;-)

Mabuhay ka!!!

I Cannot Complaint either especially when those pretty girls are in your front. That's why Mr.Anderson put Trinity there, that's there Job.:Grin: :Grin: :Grin:

I Cannot Complaint either especially when those pretty girls are in your front. That's why Mr.Anderson put Trinity there, that's there Job.

:D All I was able to say was, what's the number to call para mangulit about the repairs? On second thought, I should have asked for a cell number... :Grin:

Now I have a reason to go there soon. I have to check on the flash system for macro photography. He he he.

Pwede ba shutter finger for repair? kahit di na mga qualified technician yung front desk lang. :D

will be sending a portrait lens with the aperture blades misaligned for servicing, it will be interesting how this pans out

Hi guys. Im still on the process of deciding what DSLR to buy. And actually, one of the main reasons why i'm holding back on getting myself a Nikon is because of the lack of Local Customer Support as compared to Canon (and so I've heard). But after reading your posts here, and seeing how Columbia Digital is responding, I think the dark side of the force is getting a stronger pull for me after all! :Grin:

Hi guys. Im still on the process of deciding what DSLR to buy. And actually, one of the main reasons why i'm holding back on getting myself a Nikon is because of the lack of Local Customer Support as compared to Canon (and so I've heard). But after reading your posts here, and seeing how Columbia Digital is responding, I think the dark side of the force is getting a stronger pull for me after all! :Grin:

bro you wont be sorry with a nikon:)

i bet i won't be! now, how about that D80 + 18-200 VR promo Mr. Anderson? :Grin:

With Anderson out of town... he attended the Photokina, right? ( read it somewhere)... here's a little update and a welcoming message as he comes back on the items I sent for repair/cleaning at Columbia Digital.

I called them up to follow up on the items I sent for repair last week:

1. It took me some time to get through... it was already 10 am and have been calling since 9 am... apparently, some of their lines have not yet been restored by PLDT... ok, I understand.

2. The lady at the other side of the line, was very courteous and "understanding" of my situation... good point...

3. I was told that I have to wait at least another week because the hotshoe replacement for the SB-28 has not arrived yet... arrrgghhh... is this partly to be blamed to Milenyo?

4. The lens I was having cleaned and repaired for focusing problems has not been seen by a technician yet... arrgghhh...

5. Prior to sending those items, I sent an email to camera_tech@columbiadigital.net requesting quote for the repair of the hotshoe, I was quoted a certain amount for "parts and labor". I suppose that normally when they get a hotshoe for repair, this usually means replacement, right? When I asked the lady on the other line, how much will the repair cost, it was almost double the amount I was quoted in the email. ( I won't mention the amount na lang.) Ano ba talaga? When one says "parts and labor" isn't that encompassing already? I would understand if there were other parts replaced. Anyway, they would call me pa naman to confirm the cost of repairs and the cleaning.

I am not yet complaining... just airing my woes... hehehe...

With Anderson out of town... he attended the Photokina, right? ( read it somewhere)... here's a little update and a welcoming message as he comes back on the items I sent for repair/cleaning at Columbia Digital.

I called them up to follow up on the items I sent for repair last week:

1. It took me some time to get through... it was already 10 am and have been calling since 9 am... apparently, some of their lines have not yet been restored by PLDT... ok, I understand.

2. The lady at the other side of the line, was very courteous and "understanding" of my situation... good point...

3. I was told that I have to wait at least another week because the hotshoe replacement for the SB-28 has not arrived yet... arrrgghhh... is this partly to be blamed to Milenyo?

4. The lens I was having cleaned and repaired for focusing problems has not been seen by a technician yet... arrgghhh...

5. Prior to sending those items, I sent an email to camera_tech@columbiadigital.net requesting quote for the repair of the hotshoe, I was quoted a certain amount for "parts and labor". I suppose that normally when they get a hotshoe for repair, this usually means replacement, right? When I asked the lady on the other line, how much will the repair cost, it was almost double the amount I was quoted in the email. ( I won't mention the amount na lang.) Ano ba talaga? When one says "parts and labor" isn't that encompassing already? I would understand if there were other parts replaced. Anyway, they would call me pa naman to confirm the cost of repairs and the cleaning.

I am not yet complaining... just airing my woes... hehehe...
:D Well, after reading this draft, it surely left little to the imagination... :Grin:

Hi can someone to advice me for searching the following lenses

Nikon

70-200mm f/2.8G AF-S VR
17-55mm f/2.8G AF-S DX
12-24mm f/4
105mm f/2.8

are all of these can make a portrait and coverage that im planning to go?

Thanks

FherD

:D Well, after reading this draft, it surely left little to the imagination... :Grin:

Hi can someone to advice me for searching the following lenses

Nikon

70-200mm f/2.8G AF-S VR
17-55mm f/2.8G AF-S DX
12-24mm f/4
105mm f/2.8

are all of these can make a portrait and coverage that im planning to go?

Thanks

FherD

Yes they would be adequate for that requirement... :)

With Anderson out of town... he attended the Photokina, right? ( read it somewhere)... here's a little update and a welcoming message as he comes back on the items I sent for repair/cleaning at Columbia Digital.

I called them up to follow up on the items I sent for repair last week:

1. It took me some time to get through... it was already 10 am and have been calling since 9 am... apparently, some of their lines have not yet been restored by PLDT... ok, I understand.

2. The lady at the other side of the line, was very courteous and "understanding" of my situation... good point...

3. I was told that I have to wait at least another week because the hotshoe replacement for the SB-28 has not arrived yet... arrrgghhh... is this partly to be blamed to Milenyo?

4. The lens I was having cleaned and repaired for focusing problems has not been seen by a technician yet... arrgghhh...

5. Prior to sending those items, I sent an email to camera_tech@columbiadigital.net requesting quote for the repair of the hotshoe, I was quoted a certain amount for "parts and labor". I suppose that normally when they get a hotshoe for repair, this usually means replacement, right? When I asked the lady on the other line, how much will the repair cost, it was almost double the amount I was quoted in the email. ( I won't mention the amount na lang.) Ano ba talaga? When one says "parts and labor" isn't that encompassing already? I would understand if there were other parts replaced. Anyway, they would call me pa naman to confirm the cost of repairs and the cleaning.

I am not yet complaining... just airing my woes... hehehe...


Our phone lines have been recently restored. We got hit by the typhoon real hard. Some of my staff didn't make it to the office for a couple of days. All incoming shipments have been delayed due to the typhoon. Not only with Columbia Digital but with all other companies that are importing. I will have our manager get back to you on this.

Thank you Anderson... you're back na pala...

Your presence is the forum really brings light to the dark side....

Is Columbia Megamall an official drop off point for service of Columbia Digital? Thanks

Is Columbia Megamall an official drop off point for service of Columbia Digital? Thanks

Nope. That's a disauthorized service center. Please don't have your DSLR's serviced there. Thank you.

Nope. That's a disauthorized service center. Please don't have your DSLR's serviced there. Thank you.

Ei Andy,

Can you post which of the Columbia's are officially connected with Columbia Digital?

Aside from Megamall, there's one in Cubao and one in Hidalgo, right?

BTW, I was at Columbia-Cubao last Friday afternoon (around 1 pm) looking for some accessories like BR-2A, BR-5 and MC-30. Ikaw ba yung gwapo dun? I was kinda shy to ask eh.

Thanks.

Here's a picture. Anderson is one of the many "gwapos" there.

http://i6.tinypic.com/2vv9s3l.jpg

Here's a picture. Anderson is one of the many "gwapos" there.


Dami ngang gwapo... gwapo talaga ng mga taga-darkside... hehehe...

The guy I saw is not in the pic...

Thanks Doc...

Ei Andy,

Can you post which of the Columbia's are officially connected with Columbia Digital?

Aside from Megamall, there's one in Cubao and one in Hidalgo, right?

BTW, I was at Columbia-Cubao last Friday afternoon (around 1 pm) looking for some accessories like BR-2A, BR-5 and MC-30. Ikaw ba yung gwapo dun? I was kinda shy to ask eh.

Thanks.

Right now, no Columbia branches are associated with Columbia Digital. I will be making Hidalgo a drop off point soon. I don't hang out in Cubao. :)

Right now, no Columbia branches are associated with Columbia Digital. I will be making Hidalgo a drop off point soon. I don't hang out in Cubao. :)

Good thing I didn't make use of the "name drop" strategy to get some discounts. :Grin:

I had my D70 serviced in Columbia Digital HQ and all I can say is that the service is superb. Of course, this is the first time that I tried their service so I can't compare it to previous ones but I am very satisfied with my first experience. The girls, Glenda and Candy are likewise very accomodating, as well as JR, and the other technicians whose names slips my mind right now. Thanks a lot and more power. Now, anyone out there who needs a second body? :Grin:

I had my D70 serviced in Columbia Digital HQ and all I can say is that the service is superb. Of course, this is the first time that I tried their service so I can't compare it to previous ones but I am very satisfied with my first experience. The girls, Glenda and Candy are likewise very accomodating, as well as JR, and the other technicians whose names slips my mind right now. Thanks a lot and more power. Now, anyone out there who needs a second body? :Grin:

Thanks Nap. When you drop by Columbia, tell them to call me down. :)

@Anderson

I would like to know if the replacement of the rubber cover in the D200 is covered by warranty? :)

@Anderson

I would like to know if the replacement of the rubber cover in the D200 is covered by warranty? :)

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Dear Ito,

Good day! I would like to inquire regarding the rubber grip of D200 because there's a lot of complaints that we received wherein the rubber grip fell off. Would you consider those cases FOC for parts. Thanks.

Regards,
Ramil

Let's wait for Nikon's reply. :)

Mr. Anderson,

How can we get a nikon pro card?

Mr. Anderson,

How can we get a nikon pro card?

Details will be available during our rebirth party. Please stand by.

:( uhhuhuhu I wasn't able to receive invite for the rebirth party.
I hope after the party there will be a post about it here in DPP ;)
Thanks!

When will that party be? I just had the BIG switch he he he...... and I need the nikon pro card =)

Hey Mr. Anderson, when and where is the rebirth party??? are we invited?? or how do we get invites?? thanks!!:)

Hey Mr. Anderson, when and where is the rebirth party??? are we invited?? or how do we get invites?? thanks!!:)

The "Rebirth" Party is discussed here, http://www.digitalphotographer.com.ph/forum/showthread.php?t=1998. :)

Thanks Rosalie... sorry i was lost...:)

Now, anyone out there who needs a second body? :Grin:

Are you selling your "body" Doc Nap??? http://www.digitalphotographer.com.ph/forum/images/smilies/Drogar-Shock%28DBG%29.gif:Shock:

Thanks Rosalie... sorry i was lost...:)

You're welcome... glad to help... :)

Are you selling your "body" Doc Nap??? http://www.digitalphotographer.com.ph/forum/images/smilies/Drogar-Shock%28DBG%29.gif:Shock:

doc nap already sold his second body.

Details will be available during our rebirth party. Please stand by.

Ei Andy... is there an update regarding the Pro Card?